Angela Huckleby
Fredericksburg,VA
Summary
A highly experienced Practice Administrator with an excellent background in medical management. Demonstrated strengths include the ability to motivate others to excellent results, outstanding organization skills, superb interpersonal/communication abilities and the capacity to perform effectively in dynamic fast paced and stressful environments.
Overview
2027
2027
years of professional experience
Work History
Practice Administrator
Mary Washington Healthcare
01.2021 - Current
- Oversaw day-to-day operations of the medical practice, ensuring adherence to all organizational policies and procedures
- Streamlined patient flow processes to minimize wait times and enhance the overall patient experience
- Ensured appointment scheduling aligned with established protocols and capacity guidelines
- Facilitated onboarding and seamless integration of new providers into the practice
- Conducted routine staff meetings to maintain communication, alignment, and team engagement
- Responsible for recruitment, hiring, and termination of staff; maintained appropriate staffing levels based on FTE requirements
- Collaborated with leadership to ensure operational efficiency, staff performance, and high standards of patient care
Office Manager
Rappahannock Family Physicians/Mary Washington Healthcare
2008 - 2021
- Evaluating performance and competency to perform job duties within prescribed timeframes
- Identifying opportunities to improve performance e.g. utilization of resources (overtime, supplies), variances
- Resolve patient questions and complaints
- Coordination of attorney meetings with providers
- Security and Privacy Officer for HIPAA
- Work closely with IT department to perform troubleshooting of computer systems
- Complying and keeping current with federal, state and local regulatory requirements, including industry trends and best practices
- Establishes departmental organization, work priorities and team responsibilities due to change in workload, schedule changes or emergency situations and communicate to staff as necessary
- Evaluating performance and competency to perform job duties within prescribed timeframes
HR Specialist/Administrative Assistant
Rappahannock Family Physicians/Mary Washington Healthcare
2004 - 2008
- Evaluating performance and competency to perform job duties within prescribed timeframes
- Identifying opportunities to improve performance e.g. utilization of resources (overtime, supplies), variances
- Resolve patient questions and complaints
- Coordination of attorney meetings with providers
- Security and Privacy Officer for HIPAA
- Work closely with IT department to perform troubleshooting of computer systems
- Physician credentialing, license renewals and reappointments
- Provided information and tools to support effective delivery of HR services and processes
- Coordinated health insurance enrollments and communicated with service providers concerning proper administration of programs
- Navigated and assisted in the resolution of employee issues; lead employee relations initiatives and investigations to ensure a positive and fair work environment
- Facilitated all on-site interviews with management for potential hires; managed the employee exit process and conducted the exit interviews
- Provided Human Resources advice, support, consultation and guidance, including application of HR policies and processes to employees
Administrative Assistant
Capital One
01.1996 - 01.2003
- Provided administrative support for three senior managers and 120 associates.
- Prepare correspondence and reports.
- Managed calendars for senior managers and front line managers.
- Make travel arrangements and process invoices and expense vouchers.
- Submit work orders for new hires.
- Responsible for team and department budget and financial duties and coordination of team building activities and off-site meetings.
Education
HR Management
University of Phoenix
01-2006
Skills
- Staff Training and Development
- HIPPA and OSHA Compliance
- Network and System Security
- Employment Laws
- EMR – Epic, Greenway Primesuite, Citrix Received
- MEAA (Medical Examiner Administrative Assistant)
- Payroll; ADP TotalSource & Paychex Flex
Timeline
Practice Administrator
Mary Washington Healthcare
01.2021 - Current
Administrative Assistant
Capital One
01.1996 - 01.2003
Office Manager
Rappahannock Family Physicians/Mary Washington Healthcare
2008 - 2021
HR Specialist/Administrative Assistant
Rappahannock Family Physicians/Mary Washington Healthcare
2004 - 2008
HR Management
University of Phoenix