Angela Isaacson
Atlantic City,NJ
Summary
Proven customer service Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Atlantic City International Airport
Egg Harbor Township
07.2024 - Current
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Lead
Wawa Food Markets
Stone Harbor
06.2023 - 09.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Reduced average call handling time through efficient problem diagnosis and resolution techniques.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
Daycare Teacher
Lower Township
Villas, NJ
09.2015 - 03.2020
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Cashier
Greens Liquor
North Wildwood
03.2020 - 12.2022
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Diploma - General Studies
Lower Cape May Regional
687 Route Nine Cape May NJ 0825106.2009
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Conflict Resolution
- Complaint Handling
- Complaint resolution
- Customer satisfaction measurement
- Scheduling
- Product Knowledge
- Team Development
- Prioritization
Timeline
Customer Service Representative
Atlantic City International Airport
07.2024 - Current
Customer Service Lead
Wawa Food Markets
06.2023 - 09.2023
Customer Service Cashier
Greens Liquor
03.2020 - 12.2022
Daycare Teacher
Lower Township
09.2015 - 03.2020
Diploma - General Studies
Lower Cape May Regional