Angela Iseley
Collector
Tulsa,OK
Summary
Ambitious Collector with more than 20 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt. Veteran Collector bringing 20-year background to growing collections agency. Expert in debt collections, repayment negotiations and repayment plan development. Successful in managing escalated accounts and producing aging reports to cut down delinquent invoices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Lead Collection Specialist
Cavalry Portfolio Services LLC
Tulsa, OK
03.2004 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Documented customer payment interactions and account statuses for future reference.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Identified and contacted customers with overdue accounts to address payment status.
- Maintained consistently high success rate of collecting on overdue accounts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Debt Collector
Springer Clinic
Tulsa, OK
07.2001 - 09.2003
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Identified and contacted customers with overdue accounts to address payment status.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Processed billing calls and answered questions from patients and third-party carriers.
Education
Phlebotomy - Biology
Tulsa Junior College
Tulsa, OK 09.1993 - 05.1994
High School Deploma - English, Science
Booker T Washington
Tulsa, OK 08.1990 - 05.1993
Skills
Call center experience
undefinedAccomplishments
- Supervised team of 7 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Lead Collector, Cavalry Portfolio Services, 3 months
Timeline
Lead Collection Specialist
Cavalry Portfolio Services LLC
03.2004 - Current
Debt Collector
Springer Clinic
07.2001 - 09.2003
Phlebotomy - Biology
Tulsa Junior College
09.1993 - 05.1994
High School Deploma - English, Science
Booker T Washington
08.1990 - 05.1993
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