Angela Ishkova
North Port
Summary
Results-driven Shift Supervisor at Starbucks with expertise in employee training and customer service excellence. Proven ability to enhance team performance through strategic planning and staff motivation. Committed to continuous improvement, consistently achieving monthly sales goals while maintaining a safe and organized store environment.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2023 - Current
- Enhanced customer satisfaction by promptly resolving issues and concerns.
- Trained new baristas in product knowledge and effective service techniques.
- Provided feedback to team members, improving overall service performance.
- Optimized staff scheduling to ensure coverage during peak hours and events.
- Maintained cleanliness and organization in production areas to prevent hazards.
Manager
Ken & Barbs Grove City Kitchen
06.2020 - 09.2023
- Developed and maintained schedules for staff to ensure adequate coverage during peak hours.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Employee training
- Staff management
- Customer-oriented
- Staff motivation
- Inventory control and record keeping
- Schedule management
- Inventory control
- Strategic planning
- Team motivation
- Continuous improvement
Timeline
Shift Supervisor
Starbucks
09.2023 - Current
Manager
Ken & Barbs Grove City Kitchen
06.2020 - 09.2023
High School Diploma -
Penn Foster Career School