Angela Jackson

• Directly communicate with insurance companies to facilitate the approval of medications.
• Navigate pharmacy operating systems to input data, perform adjudication on test claims and prepare action plans for follow-up.
• Effectively communicate across databases, electronic medical records and emails to document patient concerns, prior authorization status, and financial assistance needs.
• Review prescriptions with doctors' offices to ensure optimal care of the patient

Process pharmacy refill request

Provide patients with needed information for prescriptions

• Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
• Mentored and coached team members on QA topics and strategies.
• Organized and maintained work environment to allow for maximum productivity.
• Fixed identified issues to improve workflows.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Interpreted regulatory rules or rule changes and communicated with others through corporate policies and procedures.

• Reached out to insurance carriers to obtain prior authorization for testing and procedures.
• Input all patient data regarding claims and prior authorizations into system accurately.
• Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
• Tracked referral submission during facilitation of prior authorization issuance.
• Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Stocked, labeled and inventoried medication to keep accurate records.

• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Counted, measured and compounded medications following standard procedures.
• Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.

Pharmacy prescription follow-up

Customer Service

• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Restocked automated medication dispensing equipment.
• Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.

• Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.

• Directly communicate with insurance companies to facilitate the approval of medications.
• Navigate pharmacy operating systems to input data, perform adjudication on test claims and prepare action plans for follow-up.
• Effectively communicate across databases, electronic medical records and emails to document patient concerns, prior authorization status, and financial assistance needs.
• Review prescriptions with doctors' offices to ensure optimal care of the patient.
• Keep complete and accurate records of patient communications.
• Assist patients in the management of their pharmacy insurance claims.
• Work closely with pharmacists and pharmacy liaisons to provide an integrated approach quality patient care.
• Communicate directly with patients over the phone to assist them in all aspects of medication compliance.
• Research and investigate information to enable strategic decision-making by others.
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