Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Lisa Cain

Snellville

Summary

Knowledgeable, hardworking and attentive Practice Manager with a proven track record in overseeing operations and improving patient care. Successfully managed multidisciplinary teams and implemented efficient practice systems. Demonstrated leadership in optimizing workflow and enhancing patient care. Leverages data to understand trends and recommend updates to healthcare approaches. Offers expert communication, multitasking, and recordkeeping abilities. Knowledge of regulatory compliance and quality assurance to maintain high standards in patient care and staff performance. Exceptional success driving financial improvements and revenue increases for specialty practices.

Overview

12
12
years of professional experience

Work History

Patient Advocate/Assistant Practice Manager

VeinAtlanta / Dr. Louis Prevosti MD
06.2012 - 02.2021
  • Attended on-going training and professional development courses to become aware of new developments in healthcare.
  • Identified and collected copayments to meet patient financial obligations, including applicable deductibles.
  • Investigated patient inquiries thoroughly to achieve satisfactory resolution.
  • Coordinated and scheduling of procedures.
  • Complied with guidelines promulgated by organization and applicable healthcare laws and regulations.
  • Resolved issues that could affect care progression by ensuring the flow of information and solving problems.
  • Assisted patients with understanding the office policies and making effective health care decisions.
  • Identified insurance payer sources and verified insurance coverage.
  • Determined estimated cost for medical treatments/procedures.
  • Answered telephone promptly and politely provided information and assistance.
  • Presented patients' needs to interdisciplinary staff and helped coordinate resolutions.
  • Submitted Prior Authorizations to insurance companies, checked pending status.
  • Worked on Appeals and denials.
  • Performed routine audits / reports.
  • Arrange coverage during staff absences.

Insurance Coordinator

Vein Innovations
05.2009 - 07.2010
  • Followed up with insurance carriers on unpaid claims to obtain reimbursements.
  • Explained insurance benefits to patients to and non-payment issues.
  • Used scheduling and reception management abilities to back up front-desk staff.
  • Collected missing information from patients to successfully appeal denials.
  • Verified patients' health insurance benefits and obtained pre-authorizations.
  • Worked with insured customers and representing agents to collect information and convey changes to the involved accounts.
  • Frequently calculated and verified premiums, adjustments and reserve requirements by using standard insurance rate charts.

Education

High School Diploma -

Northside High School
Atlanta, Georgia
06.1987

Skills

  • Organizational Skills
  • Time Management
  • Problem - Solving
  • Computer
  • Leadership and Management
  • People
  • Communication
  • Collaboration
  • Quality assurance controls
  • Financial Management
  • Administrative staff supervision
  • Electronic medical record software
  • HIPAA guidelines
  • Employee performance evaluations
  • Technology Proficiency

Timeline

Patient Advocate/Assistant Practice Manager

VeinAtlanta / Dr. Louis Prevosti MD
06.2012 - 02.2021

Insurance Coordinator

Vein Innovations
05.2009 - 07.2010

High School Diploma -

Northside High School

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Stephanie Lisa Cain