Angela James
Novi,MI
Summary
Confident Telemarketer brings expert communication skills and flexibility to handle diverse customers and assignments. Never shies away from any conversation and consistently meets targets. Reliable in following scripts and overcoming objections.
Overview
17
17
years of professional experience
Work History
Telemarketer
AT&T
Southfield, MI
09.2022 - 10.2024
- Identified potential customers through cold calling and database research.
- Developed relationships with customers to increase sales opportunities.
- Greeted customers in a friendly, professional manner on the phone.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Attended training sessions on a regular basis to stay updated on changes in industry regulations.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Provided timely, courteous, and knowledgeable responses to information requests.
Community Health Specialist
0akland County Community Health Network
Troy, MI
01.2018 - 02.2020
- Developed and implemented new health policies and procedures.
- Conducted regular health risk assessments for employees.
- Provided preventive care services such as immunizations, screenings, and physical examinations.
- Coordinated screening events for populations.
- Communicated with providers and family members to identify and respond to individual needs.
Nursing Assistant
Henry Ford Hospital
West Bloomfield, MI
07.2007 - 05.2017
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted regular rounds to check on patients' safety and proactively address issues.
Education
High School Diploma -
Highland Park High School
Highland Park, MI06-1988
Skills
- Objection management
- Sales proficiency
- Product understanding
- Customer Service
- Upselling and Cross Selling
- Outbound and inbound calls
- Email and Telephone Etiquette
- Attention to Detail
- Results-Driven
Affiliations
- Giving Senior Citizens rides to get groceries
- Volunteering at my local library
- Feeding the Homeless
Timeline
Telemarketer
AT&T
09.2022 - 10.2024
Community Health Specialist
0akland County Community Health Network
01.2018 - 02.2020
Nursing Assistant
Henry Ford Hospital
07.2007 - 05.2017
High School Diploma -
Highland Park High School