Angela Johnson
Lexington,Ky
Summary
Highly enthusiastic customer service professional with 10 years client interface experience. Customer Service Representative with management experience and exceptional people skills. Versed in invoicing and chat communication. Desires a challenging role as an Executive Team Member. Dedicated to maintaining customer satisfaction and contribute to company success.
Overview
12
12
years of professional experience
Work History
Social Media Specialist
StarTek
Lexington, KY
09.2021 - 11.2022
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed over 70 interactions, daily
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Maintain logs of activities and completed work.
- Collaborated with cross-functional teams to develop and implement market research strategies
- Increased customer engagement through social media
- Utilized specialized software to capture and process data
- Met multiple deadlines using strong task prioritization skills
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases
- Developed customer service improvement initiatives to decrease customer wait times
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Complied with company policies and procedures by encouraging positive and effective work environment among employees
- Responded to customer requests for products, services, and company information
- Handled customer inquiries and suggestions courteously and professionally
- Maintained and managed customer files and databases
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Assistant Manager
La Cabana Mexican & Seafood
Lexington, KY
03.2014 - 06.2018
- Designed and implemented customer satisfaction metrics
- Wrote order supply requests to replenish merchandise
- Control inventories of food, equipment, and liquor, and report shortages to designated personnel
- Delivered excellent customer service by greeting and assisting each customer
- Maintained daily record of all transactions
- Analyzed marketing information and translated it into strategic plans.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Monitored security to protect employees, customers and property.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Customer Service Representative
AAA
Lexington, K
05.2011 - 04.2013
- Operate telephone switchboards and systems to advance and complete connections.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Cross-trained and provided backup support for organizational leadership
- Provided primary customer support to internal and external customers
- Enhanced productivity levels by anticipating needs and delivering outstanding support
Education
G.E.D -
Bluegrass Community And Technical College (AdEdu)
Lexington, KY05.2016
Skills
- Account Management
- Microsoft Office, Word, and Excel
- Typing Proficiency
- Client Relationship Management
- Active Listening and Critical Thinking
- Professional Telephone Demeanor
- Managing Multiple Tasks
Additional Information
- AWARDS , Earned Work Study Certificate through BCTC.
- Volunteered very closely with City Council Election.
Fitness
Certified Personal Trainer
Timeline
Social Media Specialist
StarTek
09.2021 - 11.2022
Assistant Manager
La Cabana Mexican & Seafood
03.2014 - 06.2018
Customer Service Representative
AAA
05.2011 - 04.2013
G.E.D -
Bluegrass Community And Technical College (AdEdu)