Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Angela Johnson
Detroit,MI
Summary
Overview
12
years of professional experience
Work History
Rocket Connections
Client Communications Specialist
04.2022 - Current
Job overview
- Delivered exceptional customer service to every customer by creating welcoming, positive experiences.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Logged call information and solutions provided into internal database.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- EVERY CLIENT EVERYTIME NO EXCEPTIONS!
Berkley Coney Island
Server
09.2013 - 04.2021
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Right At Home Health Care
Caregiver
01.2012 - 10.2013
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Self-employeed
Caregiver
06.2011 - 09.2013
Job overview
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Education
Ft Payne High SchoolFort Payne, AL
High School Diploma
05.2006
University Overview
Skills
- Sales Quota Achievement
hobbies
hobbies
I enjoy spending time with my husband. We like to go on walks,concerts,movies ect.
I cherish every moment I get to be a mother.
I like spending time with my dogs.
I enjoy music especially 90 alterative.
I enjoy me time at the end of the day with a long shower.
I guess that's me in a nutshell i do love to help others whenever i can.
Timeline
Client Communications Specialist
Rocket Connections
04.2022 - Current
Server
Berkley Coney Island
09.2013 - 04.2021
Caregiver
Right At Home Health Care
01.2012 - 10.2013
Caregiver
Self-employeed
06.2011 - 09.2013
Ft Payne High School
High School Diploma