Angela Johnson
Chicago,IL
Summary
I am warm and friendly, a team player, teachable, dedicated and hardworking.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Att
01.2017 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Warehouse Supervisor
Grainger Distribution Center
08.2004 - 08.2016
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
Education
High School Diploma -
Roosevelt High School
Chicago, Il05.1997
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
Timeline
Customer Service Representative
Att
01.2017 - 12.2023
Warehouse Supervisor
Grainger Distribution Center
08.2004 - 08.2016
High School Diploma -
Roosevelt High School