Summary
Overview
Work History
Education
Skills
Timeline
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Angela Johnson

Charlotte,IA

Summary

Accomplished Pharmacy Technician and Store Manager with a proven track record in workflow optimization and team collaboration. At Walgreens, enhanced pharmacy operations and maintained strict confidentiality, adhering to HIPAA regulations. Skilled in medication dispensing and inventory management, significantly improving efficiency and customer satisfaction. Demonstrates exceptional problem-solving abilities and a commitment to excellence in fast-paced environments. Good relationship-building and multitasking skills.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

Walgreens
10.2023 - 07.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Assisted in maintaining clean and organized work environment, ensuring compliance with safety regulations.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Store Manager

Rita's Italian Ice
07.2019 - 09.2023
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Server

Firebirds Wood Fired Grill
10.2021 - 11.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Some College (No Degree) - Nursing

North Carolina Central University
Durham, NC

High School Diploma -

Lawrence High School
Lawrence, NJ
06.2021

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Medication Dispensing
  • Insurance Billing
  • Prescription Filling
  • Insurance Verification
  • Inventory Tracking
  • Inventory Management
  • Employee Training

Timeline

Pharmacy Technician

Walgreens
10.2023 - 07.2024

Server

Firebirds Wood Fired Grill
10.2021 - 11.2022

Store Manager

Rita's Italian Ice
07.2019 - 09.2023

Some College (No Degree) - Nursing

North Carolina Central University

High School Diploma -

Lawrence High School

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Angela Johnson