Angela Johnson
Tacoma
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Circle K
Kent
02.2022 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Developed a system for tracking inventory and ordering supplies as needed.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Department Manager
Walmart
Renton
12.2006 - 02.2022
- Ensured compliance with company policies and relevant regulations.
- Conducted regular performance reviews to monitor progress of individual employees.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
Education
G.E.D
Green River Community College
Auburn, WASkills
- Customer service
- Sales analysis
- Inventory management
- Point-of-sale systems
- Team leadership
- Employee training
- Quality control
- Performance reviews
- Regulatory compliance
- Timekeeping administration
- Shift scheduling
- Conflict resolution
- Schedule oversight
- Sales strategies
Timeline
Assistant Manager
Circle K
02.2022 - Current
Department Manager
Walmart
12.2006 - 02.2022
G.E.D
Green River Community College