Angela Kim
4935 Dartmouth Dr. ,AK
Summary
Reliable and highly adaptable professional with a proven track record of excellence in high-pressure, fast-paced environments. Bringing a unique blend of superior customer service and advanced time management skills developed through years of hospitality experience. Exceptional at maintaining a clean, organized, and efficient workspace while managing competing priorities with precision. A dedicated team player known for a proactive 'can-do' attitude and the ability to learn new systems rapidly. Committed to adding immediate value to a team through strong work ethic, attention to detail, and a focus on delivering seamless administrative and operational support
Overview
9
9
years of professional experience
1
1
Certification
Work History
Small Business Manager
The Bite
Fairbanks, AK
08.2024 - 12.2025
- Managed daily operations, ensuring efficient service delivery and customer satisfaction.
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
- Oversaw inventory management, maintaining optimal stock levels to meet demand.
- Analyzed sales data, identifying trends to inform menu adjustments and promotional efforts.
- Ensured compliance with health and safety regulations, maintaining a safe dining environment for patrons.
- Implemented cost control measures, enhancing profitability through effective resource management.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
Life Insurance Agent
Syncis
Fairbanks, AK
08.2019 - 11.2022
- Cultivated strong client relationships through effective communication and personalized service.
- Assisted clients in understanding life insurance policies and coverage options.
- Provided ongoing support to clients, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to develop targeted marketing strategies for insurance products.
- Educated potential clients on the importance of life insurance through informative presentations and seminars.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
Manager
Chicken Town Restaurant
Fairbanks, AK
05.2021 - 11.2021
- Oversaw daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Managed inventory levels, optimizing stock to minimize waste and improve cost efficiency.
- Trained and mentored staff on best practices in food safety and customer service standards.
- Developed employee schedules to align staffing with peak hours, enhancing operational efficiency.
- Implemented new procedures to streamline kitchen workflows, reducing order preparation times.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Wait Staff Member
Ajimi Japanese Restaurant
Fairbanks, AK
12.2019 - 11.2020
- Adapted quickly to changing needs and prioritized tasks efficiently.
- Educated customers about menu items and daily specials effectively.
- Maintained inventory levels by monitoring supplies and notifying management promptly.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Sales Associate
GES Enterprise
Woodinville, WA
05.2019 - 10.2019
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of sales promotions, driving increased customer engagement.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy.
- Collaborated with team members to achieve daily sales targets and improve service quality.
- Analyzed customer feedback to identify areas for improvement in product offerings and services.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Orthodontist Assistant
George Orthodontics
Everett, WA
01.2019 - 04.2019
- Assisted in patient preparation and comfort during orthodontic procedures.
- Maintained sterilization of instruments and office equipment for safety compliance.
- Educated patients on oral hygiene practices specific to orthodontic care.
- Conducted initial assessments, gathering patient information for treatment planning support.
- Sterilized instruments, cleaned surfaces, and laid instruments on trays in preparation for orthodontic appointments.
- Informed patients of oral health tips, orthodontic appliance care and home instructions.
- Maintained a clean and organized clinical environment, adhering to strict sterilization protocols for patient safety.
- Educated patients on proper oral hygiene techniques and provided guidance on post-treatment care management.
- Reduced patient anxiety levels during appointments through calming presence and effective communication strategies.
- Provided hands-on assistance during various types of orthodontic treatments such as braces adjustments, bonding procedures, and appliance installations.
- Enhanced patient comfort by providing thorough explanations of orthodontic procedures.
- Prepared examination rooms prior to appointments, ensuring all necessary tools were available for efficient use by the orthodontist.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
Caterer
Westmark Hotels
Fairbanks, AK
05.2017 - 10.2018
- Managed inventory levels, coordinating with suppliers to maintain stock of necessary ingredients.
- Assisted in setup and breakdown of catering events, ensuring efficient workflow and organization.
- Maintained cleanliness and sanitation of kitchen areas in compliance with health regulations.
- Developed positive relationships with clients, enhancing customer satisfaction through attentive service.
- Streamlined catering processes to improve efficiency and reduce waste during events.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Cleaned and organized kitchen stations to promote team efficiency.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
Wait Staff Member
Irashai Sushi
Fairbanks, AK
08.2016 - 04.2017
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu preparation and maintained cleanliness of dining area.
- Collaborated with kitchen staff to ensure timely delivery of orders.
- Handled cash transactions and processed payments accurately.
- Supported team members during peak hours, enhancing overall service flow.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Education
High School Diploma -
Lathrop High School
Fairbanks, AKSkills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Project management
- Staff hiring
- Payroll administration
- Human resources administration
- Employee development
- Reporting and documentation
- New market research
- Customer service
- Customer service management
- Customer relations
- Customer retention
- Relationship building
- Purchasing and planning
- Sales tracking
- Inventory tracking and management
- Calendar management
- Goal setting
- Scheduling
- Staff development
- Performance evaluation and monitoring
Certification
AML Certification
Life Insurance License
Orthodontist Assistant Certified
Languages
English
Native or Bilingual
Russian
Limited Working
Timeline
Small Business Manager
The Bite
08.2024 - 12.2025
Manager
Chicken Town Restaurant
05.2021 - 11.2021
Wait Staff Member
Ajimi Japanese Restaurant
12.2019 - 11.2020
Life Insurance Agent
Syncis
08.2019 - 11.2022
Sales Associate
GES Enterprise
05.2019 - 10.2019
Orthodontist Assistant
George Orthodontics
01.2019 - 04.2019
Caterer
Westmark Hotels
05.2017 - 10.2018
Wait Staff Member
Irashai Sushi
08.2016 - 04.2017
High School Diploma -
Lathrop High School