Angela King
Scottsboro
Summary
Proven leader and problem-solver with extensive experience at Scottsboro Police Department. Excelled in roles requiring meticulous attention to detail and strong verbal communication, leading to successful case resolutions and enhanced community trust. Skilled in documentation and reporting, demonstrating a positive attitude and a results-driven approach to achieving objectives. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skilled in managing administrative tasks for a physician's office with experience in scheduling appointments, maintaining medical records, and facilitating patient communication. Strengths include interpersonal skills, multitasking, and proficiency in EHR systems. Contributed to improving office efficiency by streamlining processes and enhancing patient service levels.
Overview
29
29
years of professional experience
Work History
Physician Office Representative
Tennessee Valley Pain Consultants
Scottsboro
01.2025 - Current
- Maintained confidentiality of sensitive patient information according to HIPAA regulations.
- Assisted with billing inquiries from patients or insurance companies regarding services rendered at the office.
- Provided assistance with registration process for new patients.
- Collected co-pays and deductibles at time of service according to established policies.
- Reviewed lab results with patients when appropriate under the direction of physicians.
- Processed payments from patients for medical services provided.
- Recorded and updated patient information, such as contact details and medical history.
- Maintained accurate records of patient visits using electronic health record software.
- Prepared charts for upcoming appointments by collecting relevant patient information prior to their arrival.
- Scheduled appointments for patients and communicated appointment reminders to them.
- Provided administrative support to the physician staff by answering phones, responding to emails, filing paperwork, and other clerical duties.
- Greeted patients and visitors in a professional manner.
- Processed patient payments and scanned identification and insurance cards.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Checked patients in and out for appointments and collected co-payments.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Office Assistant
Scottsboro Aluminum
03.2024 - 08.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Front Office Manager
Tradeteamusa
06.2021 - 03.2024
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared, and delivered reports to various departments.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
- Supported executive staff members with travel arrangements or meeting coordination as needed, ensuring smooth logistics and minimal disruption to daily operations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Police Detective
Scottsboro Police Department
03.2018 - 03.2021
- Assisted victims of crimes by providing resources for support services and ensuring their rights were protected throughout the investigation process.
- Interrogated suspects using appropriate interview techniques to obtain crucial information for case resolution.
- Collaborated with federal agencies on high-profile cases, resulting in successful arrests and convictions of dangerous criminals.
- Solved complex criminal cases by conducting thorough investigations and utilizing critical thinking skills.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
- Prepared comprehensive reports detailing investigative findings, supporting effective prosecutorial efforts in court cases.
- Testified in court proceedings as an expert witness, providing accurate and detailed accounts of investigations conducted.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Developed strong relationships with community members, promoting trust and cooperation in law enforcement efforts.
Police Sergeant
Scottsboro Police Department
03.2014 - 03.2018
- Served as mentor and role model to junior officers.
- Supervised and coordinated daily operations of patrol shifts of up to 6 officers.
- Answered emergency calls for help from citizens and business owners.
- Managed personnel schedules, ensuring adequate coverage for shifts while minimizing overtime expenses.
- Accompanied police officers during shifts to evaluate performance and resolve incorrect behaviors.
- Mentored junior officers, providing guidance on best practices for policing techniques and career advancement opportunities.
- Provided critical incident command during emergency situations, directing response efforts to protect public safety swiftly.
- Developed and maintained positive relationships with community members.
- Motivated and trained squad members to become proficient with equipment and daily tasks.
- Oversaw evidence collection and management to maintain proper chain of custody in criminal cases.
Police Officer, Uniformed Road Patrol
Scottsboro Police Department
01.1996 - 03.2014
- Efficiently resolved conflicts between citizens through mediation, helping to prevent escalation into more serious incidents.
- Conducted thorough investigations into reported incidents, gathering evidence and interviewing witnesses to support case resolution.
- Maintained accurate records of daily activities and completed detailed reports on arrests, incidents, and other law enforcement actions.
- Collaborated with other first responders during emergency situations, sharing information and resources to ensure public safety.
- Increased public trust by displaying professionalism, integrity, and excellent communication during interactions with citizens.
- Engaged in self-initiated enforcement actions such as traffic stops or pedestrian checks, ensuring compliance with local laws and ordinances.
- Prevented potential criminal activity by maintaining a visible presence within assigned patrol areas and engaging with citizens to foster a sense of security.
- Assisted with crime scene processing by securing the area, collecting evidence, and photographing relevant details to support case development.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- File Organization
- Professional and mature
- Clerical Support
- Documentation And Reporting
- Meticulous attention to detail
- Complex Problem-Solving
- Report Writing
- Verbal Communication
- Patient registration
Timeline
Physician Office Representative
Tennessee Valley Pain Consultants
01.2025 - Current
Office Assistant
Scottsboro Aluminum
03.2024 - 08.2024
Front Office Manager
Tradeteamusa
06.2021 - 03.2024
Police Detective
Scottsboro Police Department
03.2018 - 03.2021
Police Sergeant
Scottsboro Police Department
03.2014 - 03.2018
Police Officer, Uniformed Road Patrol
Scottsboro Police Department
01.1996 - 03.2014