RANY LUNA
Fort Worth,TX
Summary
To maintain a position in a office where I can utilize my skills and be a true asset to the team.
Overview
20
20
years of professional experience
Work History
Physician Office Representative
Baylor Scott & White
Grapevine, TX
01.2018 - Current
- Greet patients
- Check in / check out
- Collect copay / coinsurance
- Verify insurance benefits in a timely manner
- Schedule and make appointment reminders
- Process prior-authorizations for specialist office
- Scan medical records / fax / sort mail
- EMR / EPIC
CSR II / Referral Coordinator
UNT Health & Science Center
Fort Worth, TX
01.2013 - 01.2018
- Ensure patient flow
- Responsible for all functions of front desk patient registration, including preparing and assisting patients with consent forms to be scanned and monitoring task in EHR / EMR /
- NEXTGEN
- Schedule and maintain appointments
- Cash management
- Process referrals in a timely manner
- Call center agent
- Verify insurance benefits
Receptionist
Health First Fossil Creek
Fort Worth, TX
01.2010 - 01.2013
- Greet and direct visitors
- Check in and out
- Explain financial requirements to patients or responsible parties to collect copays as required
- Promptly and professionally answer incoming calls
- Insurance verification
- File medical records / EMR
- Schedule appointments
Receptionist
Lock Tight Security
Haltom City, TX
01.2007 - 01.2010
- Prepare clients invoices and data entry through QuickBooks Pro Software
- Responsible for filing local and federal contracts and bid proposals
- Dispatch employees to designated sites
- Answer inbound and outbound calls
- Collect on all delinquent accounts
Customer Service Rep
Tarrant County Elections
Fort Worth, TX
01.2004 - 01.2007
- Data entry
- Handled large volumes of incoming calls
- Ensure voters information is accurately documented correctly in database
- Research and resolve registration errors
Skills
- Personal Skills
- Excellent written and verbal communication skills
- Highly organized and efficient
- Ability to work independently or as a part of a team
- Proven leadership skills and ability to motivate
Timeline
Physician Office Representative
Baylor Scott & White
01.2018 - Current
CSR II / Referral Coordinator
UNT Health & Science Center
01.2013 - 01.2018
Receptionist
Health First Fossil Creek
01.2010 - 01.2013
Receptionist
Lock Tight Security
01.2007 - 01.2010
Customer Service Rep
Tarrant County Elections
01.2004 - 01.2007