Patti Martin
Decatur,TX
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
13
13
years of professional experience
Work History
Physician Office Representative
North Texas Hand Center
06.2022 - Current
- Duties include opening office
- Chart prep for up to 2 weeks ahead of current day
- Daily balancing reports
- Scheduling appointments as well as surgeries
- I do insurance verifications as well as surgery and Occupational Therapy Pre-certs
- Collect copays as well as surgery pre-payments
- I have very heavy contact with patients both in the office as well as on the phones
- I help train new employees as well.
Physician Office Representative
Texas Orthopedic Specialists
01.2021 - 05.2022
- Duties Include but are not limited to opening and closing the office
- Chart prep for clinical appointments for 2 providers
- Check in and check out for those 2 providers
- Processing all incoming calls
- Collecting surgery pre- payments at the time surgeries are scheduled
- Scheduling steroid and gel injections once approval is received via the insurance carrier
- Daily balancing of all monies collected for the day
- I am responsible for all medical records requests, and process FMLA and W/Comp / Disability paperwork for our patients
- I am responsible for ordering all office supplies, and more
- Office was closed.
Physician Office Representative
Southlake Family Medicine
09.2016 - 12.2020
- Duties include but are not limited to: working in the call center where we answer phones for 21 providers
- Scheduling appointments
- Creating work flows for medical records department
- Training new employees
- Giving new hires a tour of our facility and introductions to the team and the management as well
- Work in medical records assisting with incoming requests for medical records as well as working in 2 different programs daily handling all incoming faxes for all 21 providers
- Daily heavy interaction with team members and doctors as well
- Helping doctors with system issues and helping to develop resolution to the issues
- Office interruption due to Covid.
Front Office Coordinator
Childgrove Pediatrics
10.2012 - 09.2016
- Duties include but are not limited to: Opening and closing of the office daily
- Answer multiple phone lines and scheduling appointments, Verifying insurance
- Maintain several different spreadsheets according to demographic changes daily
- Daily interactions with outside ancillary service representatives
- Handle all incoming medical records requests
- Do daily, weekly and monthly financial balancing
- Created marketing strategies for our company
- Office closed.
Office Manager
Quantum Alternative Health
10.2011 - 09.2012
- Duties include but are not limited to: Opening and closing of the office daily
- Maintained 3 phone systems and 2 computer systems as they were multiple businesses under the umbrella of this company
- Answered phone, made appointments, posted charges and payments for the chiropractor and welcomed and participated in active product sales for the wellness center
- Had heavy customer contacts daily
- Prepared and discussed financial packages with customers
- Assisted with marketing ideas and participated in monthly Chamber of Commerce Meetings
- Relocated back t Texas.
Education
Some College (No Degree) - Business Administration
University of El Paso
El Paso, TXSkills
- Word
- Excel
- Quickbooks
- Centricity/Athena
- EPIC
- Lytec
- Office Practicum
- Greenway
- Updox
- Onbase
- Phreesia
- AllScripts
References
Additional employment and personal references available upon request.
Timeline
Physician Office Representative
North Texas Hand Center
06.2022 - Current
Physician Office Representative
Texas Orthopedic Specialists
01.2021 - 05.2022
Physician Office Representative
Southlake Family Medicine
09.2016 - 12.2020
Front Office Coordinator
Childgrove Pediatrics
10.2012 - 09.2016
Office Manager
Quantum Alternative Health
10.2011 - 09.2012
Some College (No Degree) - Business Administration
University of El Paso
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