Angela K. Lee
Registered Nurse and Nursing Leader
Spring,US
Summary
Dynamic healthcare leader with a proven track record at Memorial Hermann, excelling in operations management and strategic planning. Recognized for enhancing patient satisfaction and achieving Lean SS Yellow Belt certification. Adept at team development and fostering partnerships, driving innovative solutions that elevate care quality and employee engagement.
Overview
30
30
years of professional experience
3
3
Certification
Work History
Director of Patient Care- IP Nursing and RT
Memorial Hermann
Katy, US
06.2022 - Current
- LEAP Leader Program: mentor for leadership support to assist other frontline leaders with employee engagement performance
- Responsible for the oversight of 80 FTEs, including IP Nursing, RT, and Outpatient Wound Care
- Achieved Lean SS Yellow Belt certification
- RPI Expo 2023 award recipient: Commit to Sit, 1st place Patient Satisfaction and Fall Reduction, 3rd place Patient Safety and High Reliability
- Chair System Acute Care Council FY'25
- Chair System Nursing Rehab Council FY'25
- Assumed Operational responsibilities, including campus EPO, July 2024
- Achieve Pathway to Excellence designation, December 2023
Clinical Manager- IP Nursing
Memorial Hermann
Katy, US
01.2020 - 06.2022
- Resolved customer complaints promptly by working collaboratively with internal teams.
- Implemented innovative approaches to reduce costs while maintaining high-quality standards of care.
- Evaluated existing policies and procedures for accuracy and effectiveness; revised where necessary.
- Employee Engagement- Tier 1 scores for FY 22-23
- Patient Satisfaction: "Commit to Sit" project to improve patient experience; scores consistently meeting goal of 65% for Nursing Care: Courtesy and Availability
- Nursing Excellence: Implemented Pillar Awards, Daisy and Spark awards for Nursing/PCA staff recognition
Clinical Manager- IP Neuroscience (MS and ICU)
Memorial Hermann
Woodlands, US
03.2019 - 01.2020
- Instrumental in the opening and development of a new neuroscience department that housed ICU, IMU, MS, and EMU level patients
- Responsible for 85 FTEs
- Oversaw daily operations of the department, including scheduling, staffing, and workflow management.
- Supervised clinical staff, including coaching, mentoring, and performance evaluations.
Clinical Nurse
Memorial Hermann
Houston, US
05.2014 - 03.2019
- Implemented innovative approaches to reduce costs while maintaining high-quality standards of care
- Developed and implemented MH Avasure Telesitter solutions and CVMP programs
- Supervised and coached employees, delivering performance reviews and disciplinary action from the Telemetry, Patient Observation, and CVM departments
- Collaborated with other departments to coordinate interdisciplinary patient care activities.
- Oversaw daily operations of the department, including scheduling, staffing, and workflow management.
- Supervised safe and effective use of equipment involved in direct patient care.
- Provided leadership during times of crisis or emergencies within the facility Manager on call rotation during Hurricane Harvey
RN- Cardiac Critical Care (CCU)- Charge Nurse
Memorial Hermann
Houston, US
05.2011 - 05.2014
- Quality Improvement and Patient Safety Coordinator (CCU/CIMU)
- Chair of the Professional Nurse Education Council
- Nurse Excellence Awards- Innovator, May 2014
- Participated in team meetings to discuss patient care.
- Coordinated with doctors and registered nurses to develop appropriate care plans for patients.
- Demonstrated strong organizational skills in managing multiple patient charts and coordinating care with other healthcare professionals.
- Exhibited strong leadership abilities while orienting new staff members or delegating tasks appropriately within the team setting.
Education
Masters - Nursing
Grand Canyon University
Phoenix, AZ04.2017
Bachelors - Nursing
Clemson University
Clemson, SC, US01.1994
Skills
- Relationship management
- Project management
- Strategic planning
- Verbal and written communication
- Goal setting and strategy
- Operations management
- Team development
- Staff training
- Creativity and innovation
- Partnerships and alliances
Certification
- CCRN, 06/01/12
- NE-BC, 08/01/18
- CLSS Yellow Belt, 12/01/23
Volunteer Experience
- Volunteer, TIRR, Houston, TX, 04/01/23, 04/01/25, Participated as a floater for various stations in 04/01/23 during the Patient Rodeo and Carnival, Served meals to patients, families, and staff during 04/01/25 Patient Rodeo and Carnival
- Volunteer, Katy Christian Ministries, Katy, TX, 04/01/23, 12/01/24, Participated in the Food Pantry organization and stocking, Participated in the community Food Fair with partnering churches, Organized school supply and Santa's Helpers drives
Awards
- Houston Chronicle, Top 150 Nurses, 05/01/22
- Good Samaritan, Nursing Excellence, 09/01/22
Professional Organizations
- AONE, 01/01/18, Present
- AACN, 01/01/12, Present
- ARN, 01/01/23, Present
- Sigma Theta Tau, 01/01/17, Present
Timeline
Director of Patient Care- IP Nursing and RT
Memorial Hermann
06.2022 - Current
Clinical Manager- IP Nursing
Memorial Hermann
01.2020 - 06.2022
Clinical Manager- IP Neuroscience (MS and ICU)
Memorial Hermann
03.2019 - 01.2020
Clinical Nurse
Memorial Hermann
05.2014 - 03.2019
RN- Cardiac Critical Care (CCU)- Charge Nurse
Memorial Hermann
05.2011 - 05.2014
Masters - Nursing
Grand Canyon University
Bachelors - Nursing
Clemson University