Angela Kopera
Bloomfield,IA
Summary
Adept at customer service and laboratory procedures, my career spans roles from Phlebotomist at Davis County Hospital to Service Writer at Midwest Auto Sales. I excel in client communication and organizational skills, significantly enhancing service quality and operational efficiency. My background demonstrates a proven track record of resolving customer issues and streamlining workflow processes. Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Writer
Midwest Auto Sales
Ottumwa, Iowa
06.2024 - Current
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Updated databases with new and modified customer data.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Provided cost estimates for additional repairs and services requested by customers.
- Prepared daily reports summarizing hours worked by each technician as well as total sales figures.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- Provided job estimates by conducting research and contacting vendors.
Hourly Supervisor
First Resources
Ottumwa, Iowa
10.2021 - 06.2024
- Trained new employees on company policies and procedures.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
Phlebotomist
River Hills Community Health Center
05.2021 - 10.2021
- Conducted quality control checks to ensure the accuracy of test results.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Prepared and packaged specimens for courier transport.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
Phlebotomist/activities director
ABCM
Bloomfield, IA
10.2017 - 05.2021
- Collect Specimens per Doctors order
- Assist in daily activities as scheduled
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Calibrated equipment according to manufacturer specifications.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
Phlebotomist
Exam One
Hiawatha, IA
05.2014 - 05.2019
- Collect and process specimens
- Calibrated laboratory equipment
- Monitored, screened, and troubleshooted analytical equipment
- Excellent customer service via phone and face to face on a daily basis
Phlebotomist/Lab assistant
Davis County Hospital
Bloomfield, IA
04.2016 - 07.2017
- Performed analyses on biological specimens to aid in patient diagnosis and treatment
- Collected and processed specimens
- Calibrated Lab Equipment
- Utilized Laboratory equipment and instruments to perform numerous test simultaneously
- Assumed accountability for accurate test results
Food Server
Cafeteria Ottumwa Schools
Ottumwa, IA
09.2014 - 04.2016
- Cleaned and tidied eating areas
- Cleaned and tidied service areas
- Stocked service area
- Washed cooking tools, counters and tables
- Provide strong, friendly customer service
Laborer Barker
Hill Pheonix
Keosauqua, IA
08.1997 - 03.2013
- In charge of organization of paperwork and ordering parts through the sheet metal department
- When parts arrived, sent them to be welded and painted according to the job text and put them away
- Made sure co-workers have supplies they needed for the task at hand
Education
Some College (No Degree) - Phlebotomy
Indian Hills Community College
Ottumwa, IASkills
- Customer Service
- Communicating with clients
- Filing
- Organizational skills
- Laboratory Experience
- Active Directory
- Customer needs assessments
- Appointment scheduling
- Strong organization
Certification
- Phlebotomist, 05/01/14, Present
- CPR Certification, Present
Additional Information
Highly motivated, Excellent organizational skills, Able to learn and comprehend new systems and methods quickly, Sharp, quick learner willing to get involved, Good eye for detail; well organized, skilled in setting priorities
Timeline
Service Writer
Midwest Auto Sales
06.2024 - Current
Hourly Supervisor
First Resources
10.2021 - 06.2024
Phlebotomist
River Hills Community Health Center
05.2021 - 10.2021
Phlebotomist/activities director
ABCM
10.2017 - 05.2021
Phlebotomist/Lab assistant
Davis County Hospital
04.2016 - 07.2017
Food Server
Cafeteria Ottumwa Schools
09.2014 - 04.2016
Phlebotomist
Exam One
05.2014 - 05.2019
Laborer Barker
Hill Pheonix
08.1997 - 03.2013
Some College (No Degree) - Phlebotomy
Indian Hills Community College
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