Angela Kotyash
Parma
Summary
Experienced customer service professional dedicated to providing exceptional service. Proven ability to work effectively within a team, fostering positive client relationships. Committed to maintaining professional connections to drive business growth and enhance profitability. Recognized for establishing rapport and delivering outstanding results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner
Barbie Motors LLC
07.2024 - Current
- Developed strong client relationships through consistent communication and exceptional customer service.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Increased car sales by establishing rapport with customers and conducting comprehensive needs assessments.
- Increased car sales by effectively demonstrating vehicle features and benefits to potential customers.
Office Coordinator
Skoro Ortho
10.2023 - Current
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Ensured a clean and safe clinical environment by adhering to strict infection control protocols during all procedures.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
Ukrainian Interpreter
Cross Thread Solutions
03.2022 - Current
- Interpreted in Ukrainian / Russian for clients at schools, hospitals and various Immigration appointments
- Helped them get established
OFFICE MANAGER / CERTIFIED DENTAL ASSISTANT
Vladimir A Petkovic D.D.S.
03.2016 - 08.2024
- Manage all office duties including insurance verification and scheduling appointments
- Recruit, hire and train new team members
- Monitor inventory and order dental supplies as needed
- Responsible for all payments and claims received
- Monthly statements and recalls
- Submit and review treatment plans and predeterminations with patients to help them understand their Insurance and payment responsibilities
- Assist dentist with all general dental procedures
- Take dental x-rays and impressions
- Set up and clean up operatory rooms
Education
Associate of Applied Business - Small Business Management
Cuyahoga Community College
Cleveland, OH12-2025
Expanded Functions Dental Auxiliary Program
Case Western Reserve University
01.2020
Skills
- Office Management
- Scheduling
- Financial Plan Coordination
- Staff Hiring / Training
- Insurance Billing
- Credit and Collections
- Patient Treatment Plans
- Dentrix Software
- Charting
- Chairside Assisting
- Infection Control
- X-Ray Processing
- Small business operations
- Customer relations
- Relationship building
LANGUAGES
English (fluent)
Serbian (moderate)
Ukrainian (fluent)
Polish (moderate)
Russian (fluent)
Spanish (moderate)
Certification
- CPR
- RADIOGRAPHY LICENSE
- CDA
- EFDA
Timeline
Owner
Barbie Motors LLC
07.2024 - Current
Office Coordinator
Skoro Ortho
10.2023 - Current
Ukrainian Interpreter
Cross Thread Solutions
03.2022 - Current
OFFICE MANAGER / CERTIFIED DENTAL ASSISTANT
Vladimir A Petkovic D.D.S.
03.2016 - 08.2024
- CPR
- RADIOGRAPHY LICENSE
- CDA
- EFDA
Associate of Applied Business - Small Business Management
Cuyahoga Community College
Expanded Functions Dental Auxiliary Program
Case Western Reserve University
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