Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Kwarteng

Lowell,MA

Summary

Excellent communication and planning skills, as well as a resilient and hardworking personality. Ability to resolve customer conflict and complaints by promoting resolution. Strengths in quick learning and planning and organizing backed up by exercise science training. Also, with the intention of developing leadership skills at pre-determined company. Strong interpersonal skills Quick learner Administrative support Customer-oriented Fluent in Twi Planning and Organization Positive and friendly. Hardworking and reliable server with strong ability in customer service. Offering team work and collaboration. Highly organized, proactive and punctual with team-oriented mentality.

Overview

6
6
years of professional experience

Work History

Dietary Aide

Giving Tree Senior Living
Dracut, MA
05.2023 - Current
  • Stocked supplies in dining areas as needed.
  • Assisted with preparation of snacks and other light meals.
  • Informed supervisor about any changes in patient's dietary needs or preferences.
  • Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
  • Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
  • Cleaned and sanitized kitchen equipment and surfaces.
  • Assisted in the ordering, receiving, storage, and inventory of food items.
  • Prepared and served meals according to dietary guidelines.
  • Monitored expiration dates on products and disposed of any spoiled or expired foods.
  • Provided assistance with meal setup, serving, and clean up as needed.
  • Set up trays for patients upon request.
  • Maintained a safe working environment by following all safety protocols.

Cashier

Dairy Queen Grill & Chill
Worcester, MA
05.2021 - 08.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Trained new team members in cash register operation, stock procedures and customer services.

CNA Trainee

Christopher House
Worcester, Massachusetts
01.2019 - 04.2020
  • Documented resident's information/routines, and vital signs
  • Was in charge of cleaning and sanitizing each patients room at the nursing home
  • Provided meal trays for residents (breakfast and lunch)
  • Monitored the dependent residents as they ate their meals making sure no choking hazards occurred
  • In charge of grooming and preparing the residents for the day.

Server

Southgate at Shrewsbury
Shrewsbury, MA
06.2018 - 03.2020
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..

Education

High School -

Worcester Technical High School
01.2020

Exercise Science -

UMass Lowell

Skills

  • Strong interpersonal skills
  • Quick learner
  • Administrative support
  • Customer-oriented
  • Fluent in Twi
  • Planning and Organization
  • Positive and friendly
  • Customer Service
  • Cleaning and sanitizing
  • Team Collaboration

Timeline

Dietary Aide

Giving Tree Senior Living
05.2023 - Current

Cashier

Dairy Queen Grill & Chill
05.2021 - 08.2022

CNA Trainee

Christopher House
01.2019 - 04.2020

Server

Southgate at Shrewsbury
06.2018 - 03.2020

High School -

Worcester Technical High School

Exercise Science -

UMass Lowell

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Angela Kwarteng