Angela Lanni
Canyon Lake,TX
Summary
Dynamic Medical Assistant with a proven track record at Heights Dermatology, enhancing patient care through effective scheduling and clinical documentation. Skilled in EMR systems and patient education, I foster trust and satisfaction while streamlining operations, resulting in improved patient compliance and care outcomes. Compassionate team player dedicated to quality service.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Heights Dermatology
New Braunfels, TX
08.2023 - Current
- Assisted with patient intake and documentation, ensuring accurate record-keeping.
- Managed appointment scheduling, optimizing clinic workflow efficiency.
- Supported dermatological procedures by preparing instruments and assisting physicians.
- Educated patients on treatment plans and post-care instructions for enhanced compliance.
- Maintained inventory of medical supplies, reducing waste through effective tracking.
- Implemented patient follow-up procedures, improving overall satisfaction scores.
- Collaborated with healthcare team to enhance patient care strategies and outcomes.
- Streamlined administrative processes, increasing office productivity and service delivery speed.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Empowered patients through education on self-management techniques for chronic conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Improved clinical workflow with introduction of electronic health records system.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Pharmacy Tech
Lone Star Pharmacy
Canyon Lake, TX
01.2023 - 08.2023
- Managed inventory levels, ensuring adequate stock of pharmaceuticals and supplies.
- Assisted in training new pharmacy technicians on operational procedures and best practices.
- Processed prescription orders using pharmacy management software to enhance workflow efficiency.
- Collaborated with pharmacists to resolve prescription discrepancies and improve customer service.
- Implemented process improvements that reduced medication dispensing errors by enhancing accuracy checks.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Pharmacy Tech
CVS Pharmacy
Richmond, TX
05.2020 - 12.2022
- Monitored regulatory compliance, ensuring adherence to state and federal pharmacy laws and regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Developed patient education materials on medication management, contributing to community health awareness.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
Education
High School Diploma -
Central-Hower High School
Akron, OH06.1996
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Procedure assistance
- Electronic medical records
- Compassionate
- Specimens collection and processing
- Laboratory specimen collection
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Patient flow management
- Sterilization techniques
- Medical supply inventory
- Medical office administration
- Inventory and supply management
Timeline
Medical Assistant
Heights Dermatology
08.2023 - Current
Pharmacy Tech
Lone Star Pharmacy
01.2023 - 08.2023
Pharmacy Tech
CVS Pharmacy
05.2020 - 12.2022
High School Diploma -
Central-Hower High School