ANGELA LAW
Colorado Springs,CO
Summary
Experienced in leveraging CRM systems and strategies to enhance customer engagement and foster loyalty. Utilizes data analysis and customer insights to implement highly effective CRM solutions. Possesses a deep understanding of communication techniques and relationship-building skills, supporting business objectives.
Overview
14
14
years of professional experience
Work History
Department Lead
Sunrise Counseling & Wellness
05.2024 - Current
- Developed a groundbreaking system to track referrals and medical authorizations.
- Boosted referral rates by fostering relationships with parole officers and case managers.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Boosted employee morale by fostering a positive work environment and promoting open communication.
- Maintained database systems to track and analyze operational data.
- Mentored new hires within the department, guiding company policies and procedures and job-specific tasks.
- Collected, arranged, and inputted information into a database system.
Senior Sales Analysts
Philips IGTD
04.2019 - 05.2024
- Increased revenue by $1.2 million through identifying funds to redistribute.
- Experienced in CRM, Salesforce, Oracle, watermarking, and ERP systems.
- Received several awards for outstanding performance.
- Played a crucial role in launching new products and services and executing go-to-market strategies that sparked substantial initial interest from target customers.
- Joined forces with diverse teams to create innovative marketing strategies that boosted sales growth.
- Continually optimized sales funnel processes, resulting in shorter sales cycles and increased conversion rates.
- Played a pivotal role in launching new products or services into the market, executing go-to-market strategies that generated significant initial interest from target customers.
- Collaborated with cross-functional teams to develop innovative marketing strategies that drove sales growth.
Program & Directors Assistant, Sales Support
Colorado Correctional Industries
01.2017 - 01.2018
- Conducted research for projects to support informed decision-making.
- Assisted manager in all aspects of business operations.
- Developed and maintained project timelines to ensure on-time completion of tasks.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Organized office supplies and resources, minimizing delays in project execution.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
Marketing Specialist II
Comcast Spotlight
05.2011 - 01.2017
- Enhanced brand awareness through the development and execution of targeted marketing campaigns.
- Streamlined communication processes fostered better collaboration between departments.
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
- Elevated brand reputation by developing compelling public relations strategies and media outreach efforts.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Developed loyalty programs, fostering long-term customer relationships and repeat business.
- Managed campaigns for various clients that consistently exceeded sales goals.
Education
Masters of Business Administration - Leadership Focus
Western Governor's University
05-2025
Bachelors of Fine Arts - Fine Arts
Colorado State University
05.2010
Skills
- Salesforce
- Customer relationship management software
- Time Management
- Creative Problem-Solving
- ERP systems expertise
- Efficiency Under Pressure
- Database management
- Customer Services
- Team leadership
- Decision-making
- Client management
- Performance monitoring
- Data analysis
- MS Excel
Timeline
Department Lead
Sunrise Counseling & Wellness
05.2024 - Current
Senior Sales Analysts
Philips IGTD
04.2019 - 05.2024
Program & Directors Assistant, Sales Support
Colorado Correctional Industries
01.2017 - 01.2018
Marketing Specialist II
Comcast Spotlight
05.2011 - 01.2017
Masters of Business Administration - Leadership Focus
Western Governor's University
Bachelors of Fine Arts - Fine Arts
Colorado State University
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