Angela Lee
Milwaukee,WI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Kohls Department Store
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
Store Manager
Dollar Tree Stores
09.2018 - 08.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Assistant Store Manager
Walmart
03.2011 - 09.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Held weekly team meetings to inform team members on company news and updates.
Cashier
Ponderosa Steakhouse
02.2001 - 10.2010
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Bay View High School
Milwaukee, WIHigh School Diploma -
Cornerstone Christian Correspondence School
Townsend, GASkills
- Employee Scheduling
- Product and Service Knowledge
- Cost Reduction
- Employee Performance Evaluations
- Recruiting and Interviewing
- Task Delegation
- Money Handling
- Customer Relations
- Employee Performance Evaluation
- Cost Control
Skills
- Staff Management
- Retail Operations
- Performance Reviewing
- Operations Management
Timeline
Assistant Manager
Kohls Department Store
08.2023 - Current
Store Manager
Dollar Tree Stores
09.2018 - 08.2023
Assistant Store Manager
Walmart
03.2011 - 09.2018
Cashier
Ponderosa Steakhouse
02.2001 - 10.2010
High School Diploma -
Bay View High School
High School Diploma -
Cornerstone Christian Correspondence School