Angela Linde

Work History

Aetna

05.2019 - Current

Championed patient advocacy, working collaboratively with healthcare providers to ensure that the unique needs of each individual were met.
Coordinated departmental operations according to administrative, legal and medical guidelines.
Mentored new nursing staff, fostering professional growth and development through comprehensive training programs.
Streamlined workflow for increased efficiency by optimizing scheduling and delegating tasks to the appropriate staff members.
Maximized nursing staff potential by providing ongoing coaching and support, leading to higher levels of competence and confidence in delivering quality care.
Administered performance evaluations and probationary reviews to assess nursing personnel.

Aetna

10.2017 - 05.2019

Trained new team members by relaying information on company procedures and safety requirements.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Worked different stations to provide optimal coverage and meet production goals.
Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.

Aetna

09.2010 - 10.2017

Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.

Intermountain Healthcare

01.2000 - 08.2010

Administered various therapies and medications in accordance with physician orders and treatment plans
Evaluated patient care needs, prioritized treatment, and maintained patient flow
All aspects of the nursing assessment, treatments, medications, discharge instructions, and follow-up care were meticulously documented.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.

James D Johnson DDS PC

02.1990 - 01.2000

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Updated reports, managed accounts, and generated reports for company database.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Streamlined office operations by implementing efficient filing systems and organizational strategies.