Hi, I’m
Angela Lingle
Vancouver,WA
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
years of professional experience
Work History
7 Eleven StoreVancouver, WA
Cashier
02.2020 - 02.2021
Job overview
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Adhered to social distancing protocols and wore mask or face shield.
Metro by T-MobileVancouver, WA
Mobile Sales Associate
07.2018 - 11.2019
Job overview
- activating phone lines, inventory, stock, and some freight
- Greeted customers and provided product information always
- Assisted customers in selecting appropriate products based on their needs.
- Demonstrated how to use mobile devices, including downloading apps and setting up accounts.
- Completed customer transactions using a POS system.
- Provided technical support for customer inquiries regarding mobile device functions.
- Performed troubleshooting of mobile devices when necessary.
- Provided training to new sales associates on the product line and store policies.
- Maintained detailed records of stock inventory and replenished merchandise as needed.
- Ensured that all displays were properly stocked with merchandise at all times.
- Developed relationships with customers by providing excellent customer service.
- Advised customers on the latest trends in technology and recommended upgrades when applicable.
- Resolved customer complaints promptly and professionally.
- Processed returns and exchanges in accordance with store policy.
Just us advertisingVancouver, WA
Medical Appointment Scheduler
04.2018 - 06.2018
Job overview
- Demonstrated safe techniques for handling and positioning patients during exercise or therapy sessions.
- Evaluated the effectiveness of treatments by observing responses to interventions.
- Performed manual therapy techniques, such as massage, strhing, mobilization and manipulation and soft tissue mobilization.
- Collaborated with physicians to develop individualized care plans for each patient's needs.
- Maintained accurate records of patient visits and progress notes in accordance with company policies and procedures.
- Scheduled appointments with patients based on availability and severity of injury.
- Recorded and reviewed patient medical history through online medical database.
- Asked patients to practice personalized exercises and monitor pain at home.
Alpine PaymentsVancouver, WA
Appointment Scheduler
09.2017 - 04.2018
Job overview
- Resolved customer complaints regarding credit card processing issues in a timely manner.
- Provided customer service support for clients seeking assistance with their credit card statements or payment processing.
- Communicated with other departments to ensure proper resolution of any discrepancies related to credit card processing activities.
- Provided detailed information about products and services to clients.
- Identified customer needs and recommended appropriate solutions accordingly.
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Performed other duties assigned by management team members.
- Called no shows and cancellations to reschedule.
Olde Creek CafeLongview, WA
Salad Chef
03.2017 - 08.2017
Job overview
- Prepared salads with fresh ingredients, including lettuces, vegetables, and fruits.
- Diced, sliced, and chopped vegetables for salads.
- Mixed dressings to accompany salads according to recipes.
- Served customers by providing them with the appropriate portions of salad items they ordered.
SUBWAY®RestaurantsLongview, WA
Sandwich Artist
03.2016 - 09.2016
Job overview
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Organized inventory for efficient restocking of products.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Verified that prepared food met quality standards prior to serving it to customers.
- Replenished condiments and other supplies at front counter areas
Cascade CallworksVancouver, WA
Telemarketing Specialist
01.2015 - 07.2015
Job overview
- Conducted outbound calls to potential customers, providing information about products and services.
- Generated sales leads by engaging prospective customers in conversation, understanding their needs, and suggesting appropriate solutions.
- Utilized various software programs such as CRM systems to track customer interactions.
Clark county superior CourtVancouver, WA
Clerk
01.2014 - 01.2015
Job overview
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Provided administrative support such as scheduling appointments or meetings.
- Scanned documents into digital formats ensuring accuracy of content.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Monitored and directed work of lower-level clerks.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Developed organizational filing systems for confidential customer records and reports.
- Delivered messages and ran errands.
- Inventoried and ordered materials, supplies and services.
- Copied, sorted and filed records of office activities and business transactions.
- Trained staff members to perform work activities and use computer applications.
Education
Post Universitytrue
Associates Degree from Criminal Justice
10.2024
Clark CollegeVancouver, WA
GED
05.2015
Skills
- Court Procedures
- Legal Documents
- Docket Preparation
- Office Management
- Records Maintenance
- Complaint Resolution
- Appointment Scheduling
- Inbound and Outbound Calling
- Conflict Resolution
- Problem-Solving Abilities
- Microsoft Office Expertise
- Multi-Task Management
- Positive and Professional
- Critical Thinking
- Credit Card Payment Processing
- 10-Key
- Creative Problem Solving
- Filing
- Customer Service
- Computer Proficiency
- Technologically Savvy
- Drawer management
- Currency counting
- Cash register systems
- Customer assistance
- Guest inquiries
- Cleaning and sanitizing
- Purchase assistance
- Order taking
- Retail merchandising
- Product and service sales
- Till counting
- Inventory management
- Cash register operation
- Point-of-sale system operation
- Refunds and exchanges
- Money handling
- Basic math skills
- Time management skills
- Refund handling
- Customer Relations
- Identification checks
- Stocking and replenishing
- Point of sale operation
- Sales expertise
- Liquor law compliance
Accomplishments
- Honors for GPA and hard work accomplished.
Languages
English
Native/ Bilingual
American Sign Language
Native/ Bilingual
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
7 Eleven Store
02.2020 - 02.2021
Mobile Sales Associate
Metro by T-Mobile
07.2018 - 11.2019
Medical Appointment Scheduler
Just us advertising
04.2018 - 06.2018
Appointment Scheduler
Alpine Payments
09.2017 - 04.2018
Salad Chef
Olde Creek Cafe
03.2017 - 08.2017
Sandwich Artist
SUBWAY®Restaurants
03.2016 - 09.2016
Telemarketing Specialist
Cascade Callworks
01.2015 - 07.2015
Clerk
Clark county superior Court
01.2014 - 01.2015
Post University
Associates Degree from Criminal Justice
Clark College
GED