Angela Lonero

First Pointe Management Group Leasing Consultant | 300+ Unit Multifamily Community

February 2024 – Present

• Manage the full leasing cycle for a 300+ unit multifamily community, from prospect inquiries and property tours to application approval and move-in coordination.
• Conduct engaging property tours, showcasing apartment features, amenities, and community benefits to prospective residents.
• Analyze rental applications, verifying income, credit, and supporting documentation to ensure qualification and compliance with company policies.
• Prepare and execute lease agreements while maintaining compliance with Fair Housing laws and local regulations.
• Coordinate move-in and move-out processes, ensuring apartment homes are ready for occupancy through collaboration with maintenance and vendor teams.
• Develop strong relationships with current and prospective residents by providing exceptional customer service and resolving concerns promptly.
• Manage lease renewals and follow up with residents to support retention goals and maintain high occupancy rates.
• Collect rent payments, monitor resident accounts, and maintain accurate records using property management software.
• Coordinate maintenance requests and follow through to ensure timely completion and resident satisfaction.
• Conduct market research and competitor analysis to support pricing strategies and leasing initiatives.
• Maintain and enhance online property listings with accurate information, detailed descriptions, and high-quality marketing content.
• Promote community events, increase lead generation, and strengthen the property's online presence.
• Plan and execute resident appreciation events that foster community engagement and increase resident satisfaction.
• Respond promptly to phone, email, and walk-in inquiries while scheduling appointments and managing daily leasing traffic.
• Resolve resident conflicts involving parking, noise, and community policies with professionalism and effective communication.
• Utilize property management software to track leasing activity, applications, occupancy, and resident information, improving operational efficiency.
• Assist with office operations by organizing files, reducing paperwork processing time, and maintaining detailed leasing records.
• Train and mentor new leasing team members on company procedures, customer service standards, Fair Housing compliance, and leasing best practices.
• Participate in ongoing professional development and industry training to remain current on multifamily housing trends and regulations.

• Managed daily and weekly marketing and leasing plans.
• Trained leasing professionals on regulatory requirements, company policies, and office procedures.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Collected, completed, and processed lease applications.
• Established key relationships with potential leasers and renters.
• Monitored performance of individual leasing agents and coached on successful strategies.
• Explained terms of lease and amounts to be paid to tenants.
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Created and submitted daily reports on leasing activities.
• Worked with property managers to maintain market readiness and facilitate smooth transitions.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Developed and implemented tactical marketing plans.
• Created, coordinated and engaged in marketing campaigns.
• Generated leads for sales and rental properties through cold calls and referrals.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Planned special events such as holiday party's, resident gatherings and newly remodeled amenities.

• Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
• Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
• Helped clients create new outfits with existing clothing and accessories.
• Promoted ongoing sales, promotions and upcoming events, boosting sales.
• Analyzed suitable colors, cuts and designs for clients outfits, jewelry and makeup.
• Proposed accessories to complete outfits and complement clothing choices.
• Accepted and processed customer payments.
• Merchandised store inventory in seasonal and brand displays.
• Selected clothes that flattered individual body types and capitalized on current trends.
• Performed personal shopping functions on behalf of customers.
• Researched current fashion trends and competitor activity.
• Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.

• Kept work areas, tools, and equipment clean and properly sanitized to minimize health risk of shared environment.
• Processed payments, entering sales in register for prompt customer service.
• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Arranged merchandise to present visually appealing displays and attract clientele.
• Developed in-depth product knowledge and kept up to date with latest trends in fashion to avail of resources and apply best practices.
• Trained new staff in product knowledge and customer service protocols.
• Participated in team meetings and staff training sessions.
• Maintained counter and display areas for cleanliness and organization.