Angela Maberry
Tempe,AZ
Summary
Friendly professional experienced in investigating and processing insurance claims. Hardworking and communicative individual excels at interpreting policies and negotiating payment solutions. Recognized for providing optimum service to policyholders and quickly identifying fraudulent claims through investigation. Great customer service skills and excellent in communication.
Overview
21
21
years of professional experience
Work History
Claims Specialist
State Farm
01.2023 - 12.2023
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when necessary.
Manager
PCRK Group
02.2022 - 01.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
Food and Beverage Team Leader
Walt Disney Parks And Resorts
04.2003 - 09.2021
- Improved customer satisfaction by implementing efficient food and beverage service strategies.
- Enhanced team productivity by providing consistent training and development opportunities.
- Increased sales through effective menu planning, pricing decisions, and promotional activities.
- Streamlined inventory management with efficient ordering and storage procedures.
- Developed a positive work environment by fostering open communication and teamwork among staff members.
Education
Bachelor of Arts - Psychology
Brandman University
Irvine, CA09.2021
Skills
- Coverage Assessments
- Settlement Determinations
- Documentation Review
- Accident Investigations
- Claims Processing
- Verbal Communication
- Microsoft Office
Timeline
Claims Specialist
State Farm
01.2023 - 12.2023
Manager
PCRK Group
02.2022 - 01.2023
Food and Beverage Team Leader
Walt Disney Parks And Resorts
04.2003 - 09.2021
Bachelor of Arts - Psychology
Brandman University