Angela Mack
Winston-Salem,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Key Holder
Belk
Winston-Salem, NC
08.2024 - Current
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Call Center Representative
Spectrum
Winston-Salem, NC
01.2024 - 07.2024
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Attended regular training sessions on updates and changes within the industry or organization.
Delivery Driver
Amazon
Colfax, NC
07.2020 - 12.2023
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Visual Merchandiser
H&M Hennes & Mauritz
Hickory, North Carolina
01.2019 - 05.2020
- Developed creative visual displays to showcase products and attract customers.
- Created window and in-store displays to promote new product launches.
- Organized store layout, fixtures and visual merchandising standards.
- Coordinated with marketing team to create promotional materials for campaigns.
- Created innovative floor plans to maximize visibility of merchandise.
- Conducted research on trends in retail design, color schemes, lighting, display techniques.
Sales Associate
H&M Hennes & Mauritz
Winston-Salem, Nc
06.2015 - 01.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Parkland Magnet High School
Winston-Salem, Nc 06-2015
Skills
- Customer Service Management
- Staff Oversight
- Product Demonstrations
- Cash Handling Accuracy
- Training and mentoring
- Sales Coaching
- Store maintenance
- Customer Service
Timeline
Key Holder
Belk
08.2024 - Current
Call Center Representative
Spectrum
01.2024 - 07.2024
Delivery Driver
Amazon
07.2020 - 12.2023
Visual Merchandiser
H&M Hennes & Mauritz
01.2019 - 05.2020
Sales Associate
H&M Hennes & Mauritz
06.2015 - 01.2019
High School Diploma -
Parkland Magnet High School