Angela Malecki
Murrysville,PA
Summary
Talented Master Stylist with PA cosmetology license and 39 years of experience using basic and advanced techniques to create flawless hairstyles for customers. Consults with customers about styles and colors and applies quality hair care products and treatments to achieve up-to-date styling trends. Proficient in various coloring techniques and maintains hands-on experience with hair straightening and curling methods to produce satisfied customers. Certified Hairstylist with extensive customer service background. Motivated by love of aesthetic improvement and desire for customer satisfaction. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Customer-oriented professional with dedication to satisfaction and consistent communication. Customer-oriented hairstylist experienced in tailoring specific styles to suit customer requests and cosmetic preferences. Flexible and strategic vision for fashion-forward approaches. Observant Stylist skilled at managing customer needs, assessing styles and recommending optimal choices. Technically skilled hair stylist, recommending products and looks based on physical characteristics and customer requests. Highly coordinated cashier and desk operator with natural aptitude for multitasking and accurate money handling. Agile with strong attention to detail and excellent customer service skills. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations.
Overview
36
36
years of professional experience
Work History
Owner / Master Stylist
Self-employed
Pittsburgh, PA
07.1987 - Current
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Welcomed customers to salon and identified preferences by asking pointed questions.
- Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
- Colored and treated hair using modern technology.
- Shampooed, cut and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Organized sales area and work station to showcase products and boost sales.
- Recorded notes for future reference about customer preferences and services delivered.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Counted and documented opening and closing cash amounts daily.
- Mixed pigments and used proper techniques to achieve desired color.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Distributed business cards outside of salon to generate new business.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Used social media platforms to promote salon and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Demonstrated thorough knowledge of all salon products and services.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Increased revenue through effective customer service and inventory management.
- Styled hair, makeup and nails for customers for special events and occasions.
- Developed creative techniques to provide clients with latest hairstyles.
- Offered professional cuts, color services and extensions to salon customers.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Education
Cosmetologist / Owner - Cosmetology Education
Pittsburgh Beauty Academy
Pittsburgh, PA1984
High School Diploma -
Woodland Hills High School
Pittsburgh, PA1983
Skills
- Budget Administration
- Business Management
- Labor Relations
- Regulatory Compliance
- Administrative Oversight
- Staff Management
- Staff Hiring
- Verbal and Written Communication
- Customer Relations
- Project Management
- Relationship Building
- Quality Management Systems
- Negotiation
- Business Planning
- Strategic Planning
- Operations Management
- Talent Development
- Team Oversight
- Financial Management
- Small Business Operations
- Human Resource Management
- Employee Development
Timeline
Owner / Master Stylist
Self-employed
07.1987 - Current
Cosmetologist / Owner - Cosmetology Education
Pittsburgh Beauty Academy
High School Diploma -
Woodland Hills High School