Angela Manzanares
San Antonio
Summary
Professional sales representative with strong expertise in call center environments. Proven track record of surpassing sales targets through effective communication and persuasive techniques. Adept at fostering team collaboration and adapting to changing circumstances to ensure optimal results. Skilled in customer relationship management, conflict resolution, and utilizing sales software to maximize productivity. Reliable and results-driven, consistently contributing to team goals and customer satisfaction. Leveraged persuasive communication skills to drive customer engagement and close sales effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Sales Representative
Spectrum
02.2024 - Current
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
Driver Valet Manager
PMC
03.2023 - 11.2024
- Maintained professional and friendly demeanor during guests arrival and depart to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Lead Food Server
Mama Margie’s
11.2022 - 12.2023
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Maintained clean and safe work environment.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cashier/Waitress / Drive Thru/ Assistant Manager
Tink-a-taco
08.2019 - 08.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
Front Line Server
Bill Millers
04.2022 - 09.2022
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Delivered special orders to waiting vehicles and tables to promote specialized service.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Manager
Naomi’s Candies
04.2021 - 08.2021
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Accomplished multiple tasks within established timeframes.
Education
Mccollum High School
San Antonio, TXBusiness Management
Texas A&M University
San Antonio , TX05-2028
Skills
- Call center customer service
- Building rapport
- Goal-oriented mindset
- Sales proficiency
- Service descriptions
- Teamwork and collaboration
- Multitasking Abilities
- Team leadership
Certification
[Food handler] Training - [2022-2024]
Languages
- Spanish
- English
Timeline
Call Center Sales Representative
Spectrum
02.2024 - Current
Driver Valet Manager
PMC
03.2023 - 11.2024
Lead Food Server
Mama Margie’s
11.2022 - 12.2023
Front Line Server
Bill Millers
04.2022 - 09.2022
Manager
Naomi’s Candies
04.2021 - 08.2021
Cashier/Waitress / Drive Thru/ Assistant Manager
Tink-a-taco
08.2019 - 08.2023
Mccollum High School
Business Management
Texas A&M University
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