Angela Maria Lazo Ordonez
Randolph,MA
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Eligibility Specialist
MTM
Boston, MA
06.2022 - Current
- Reviewed and analyzed cases to make informed eligibility determinations.
- Conducted interviews and functional assessments to determine eligibility for applicants with conditions or disabilities preventing use of fixed routes.
- Managed and updated eligibility profiles to ensure qualified users maintained active service in Spare system.
- Professional verification forms were managed when sent and received by professional Healthcare providers.
Route Check
MTM
Boston, MA
08.2024 - 12.2025
- Evaluated applicant eligibility for The Ride service based on route accessibility considering conditions or disabilities.
- Conducted remote study of each route to prepare for physical route check and accessibility audit.
- Navigated MBTA fixed route paths remotely and outdoors to assess potential use by applicants.
- Measured curbs and sidewalk widths using a measuring tape to assess accessibility. A leveler was used to measure inclines. Finally, distance was measured with a measuring wheel
Mobility Coordinator
Paratransit INC
Boston, MA
03.2020 - 06.2020
- Determined qualification for accessible transportation service with the MBTA: The Ride.
- Reviewed and processed user eligibility applications for transportation services. and profiles to confirm qualified users had active service in the DMS system.
- Reviewed and processed user eligibility applications for transportation services to confirm qualified users had active service in the DMS system.
- Conducted interviews and all functional assessments (this includes cognitive and physical assessments)with applicants who have a condition or disability which prevents them from using fixed routes.
Administrative Assistant
Paratransit INC
Boston, MA
12.2018 - 03.2020
- Coordinated in-person interviews through effective phone communication.
- Reviewed and input faxes and emails with paperwork from healthcare providers into the DMS system.
- Processed faxes and emails to ensure timely communication with health care providers. with paperwork from health care providers were reviewed and input to the DMS system.
- Attended phone calls to address customer inquiries and schedule appointments.
Front Desk Agent
Homewood Suites by Hilton
Chelsea, Massachusetts
06.2016 - 06.2017
- Greeted guests and managed check-in and check-out at Homewood Suites by Hilton.
- Coordinated room bookings for guests in person and over the phone using OnQ system, ensuring optimal guest satisfaction
- Facilitated guest requests by addressing their needs promptly and efficiently.
- Processed reservations using Hilton systems and confirmed room availability.
- Answered guest calls and directed requests to proper hotel departments.
Education
Bachelors Degree - Business Management
Lesley University
Cambridge, MA 09.2018 - 01.2020
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Communication and Organizational Skills
- Fluent in Spanish speaking Proficient in English understanding
- Entrepreneurial Skills
Timeline
Route Check
MTM
08.2024 - 12.2025
Eligibility Specialist
MTM
06.2022 - Current
Mobility Coordinator
Paratransit INC
03.2020 - 06.2020
Administrative Assistant
Paratransit INC
12.2018 - 03.2020
Bachelors Degree - Business Management
Lesley University
09.2018 - 01.2020
Front Desk Agent
Homewood Suites by Hilton
06.2016 - 06.2017