Sandra Sanchez
Miami
Summary
A team player and leader who is a creative problem solver with successful history of achieving goals, exceeding objectives and outstanding bilingual communication and presentation skills.
Authorized to work in the US for any employer.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Housing Authority
2026.01 - Current
- Determine initial and continued eligibility for applicants and participants. Process annual re-certifications and interim adjustments.
- Prepare and execute lease paperwork, contracts, and housing assistance payments (HAP). Ensure compliance with local, state, and federal regulations.
- Maintain case files for applicants on the waiting list and active participants. Resolve landlord-tenant disputes and lease violations.
- Section 8
Leasing Agent- Floater (Part time)
United Property Management
2025.06 - 2025.11
- Manage a portfolio of residential properties, ensuring high occupancy rates and tenant satisfaction.
- Conduct property tours for prospective tenants.
- Negotiate lease terms and rental agreements.
- Utilize software to track leads, follow up with prospects.
- Perform thorough background checks on applicants.
- Respond promptly to tenant inquiries, addressing concerns or maintenance requests.
- Maintain strong relationships with existing tenants through regular communication and proactive problem-solving.
- Coordinate move-in/move-out processes including unit inspections, lease signings, security deposit handling, utility transfers.
Family Support Specialist
Early Learning Coalition of Miami Dade
2019.04 - 2025.06
- Determine eligibility for Federal programs using Federal database.
- Maintaining a clear and concise documentation of case actions based on Regulations.
- Explain decisions to Clients and conclude the case.
- Provide Community Resources to Clients.
Residence Concierge
The Ritz-Carlton Residences
2021.06 - 2022.04
- Respond to requests for special arrangements and services.
- Work on special projects with the Resident Manager in a timely manner.
- Answer, record, and process all calls, messages, requests, questions, or concerns.
Administrative Assistant
A-1 Armando's Roofing, Inc
2018.06 - 2021.05
- Produce and distribute correspondence, memos, letters, faxes, forms.
- Answer phone calls and provide information by answering questions and concerns.
- Carry out administrative duties such as preparing invoices, filing, typing, copying, scanning.
- Handle sensitive information in a confidential manner.
- Process Permit’s to the City the project is assigned to on behalf of the Owner.
Veterinary Receptionist
Animal Welfare Society
2018.05 - 2019.04
- Responsible for Front Office operation such as checking in and checking out clients.
- Ensure billing is processed correctly once medical procedures are performed.
- Maintain cleanliness throughout the hospital facility.
- Provide excellent service levels exceeding customer expectations.
Veterinary Receptionist
Town & Country Animal Hospital
2017.12 - 2018.05
- Responsible for Front Office operation such as checking in and checking out clients.
- Provide excellent service levels exceeding customer expectations.
- Ensure billing is processed correctly once medical procedures are performed.
- Maintain cleanliness throughout the hospital facility.
- Process County Tags and submit them in order to comply with county regulations.
- Assist with inventory and ordering for staff and hospital.
Operations Supervisor
Marriott Villas at Doral
2013.08 - 2017.12
- Responsible for Front Office operation including payroll duties.
- Use strong communication skills and leadership abilities.
- Provide excellent service levels exceeding customer expectations.
- Constantly exceeded goals for efficiency, quality, and productivity.
- Follow up with guests to ensure their requests or concerns have been met.
Front Office Supervisor
Doral Golf Resort & Spa
2004.11 - 2013.08
- Responsible for the Front Office operation, coaching, development, motivation, and training.
- Provide excellent service levels exceeding customer expectations.
- Assist in all payroll functions for the department.
- Effectively coordinated daily operations to increase performance and exceed goals.
Education
Associate in Arts - undefined
Miami Dade College
Kendall, FL06.2000
High School Diploma - undefined
South Miami Senior High School
South Miami, FL08.1998
Skills
Office Administration
Hospitality
Excellent communication
Typing
Hospitality management
Computer literacy
OPERA
Restaurant experience
Leadership
Organizational skills
Guest relations
Presentation skills
Fluent in spoken and written English as well as Spanish
Front desk
Guest services
Property management
Animal restraint
Interpersonal skills
Time management
PowerPoint
Proficient knowledge of Microsoft Word
Computer skills
Customer service
Hotel management
Cash handling
Hotel experience
Night audit
Phone etiquette
Microsoft Outlook
Communication skills
Excel
Self-motivated and innovative with the ability to prioritize and make quick decisions
Certification
Driver's License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Eligibility Specialist
Housing Authority
2026.01 - Current
Leasing Agent- Floater (Part time)
United Property Management
2025.06 - 2025.11
Residence Concierge
The Ritz-Carlton Residences
2021.06 - 2022.04
Family Support Specialist
Early Learning Coalition of Miami Dade
2019.04 - 2025.06
Administrative Assistant
A-1 Armando's Roofing, Inc
2018.06 - 2021.05
Veterinary Receptionist
Animal Welfare Society
2018.05 - 2019.04
Veterinary Receptionist
Town & Country Animal Hospital
2017.12 - 2018.05
Operations Supervisor
Marriott Villas at Doral
2013.08 - 2017.12
Front Office Supervisor
Doral Golf Resort & Spa
2004.11 - 2013.08
Associate in Arts - undefined
Miami Dade College
High School Diploma - undefined
South Miami Senior High School