La'Daisha Mitchell
Louisville,KY
Summary
Reliable professional offering an extensive career promoting positive customer and patient experiences. Compassionate Eligibility Specialist motivated to positively impact program operations and participant success with diligent support. Well-trained in Caregiving with dedication to continuously enhancing strategies for care and optimizing assistance. Highly organized, compassionate and hardworking with strong attention to detail.
Overview
10
10
years of professional experience
Work History
Eligibility Specialist
Maximus
Jeffersonville, IN
08.2023 - Current
- Prepared detailed reports outlining the reasons why an individual was denied benefits.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Analyzed financial information provided by applicants to verify income levels.
- Processed benefits applications and documents for food stamps and medical assistance.
Live-In Caregiver
Home Medical Group
Louisville, KY
09.2020 - 08.2023
- Recorded client status progress and challenges in logbooks and reports.
- Organized oral medications for clients following dosage and schedule requirements.
- Provided daily assistance with personal care such as bathing, dressing and grooming.
- Helped develop individual plans for treatments based on the doctor's orders.
- Partnered with registered nurses and physiotherapists to provide care to patients.
Cashier Team Lead
Kroger
Louisville, KY
07.2016 - 09.2020
- Counted and balanced cashier drawers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
Front Office Assistant
Project One Inc.
Louisville, KY
07.2014 - 07.2016
- Welcomed visitors and determined nature of business to announce to appropriate personnel.
- Prepared meeting agendas, minutes and other necessary paperwork for meetings.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Monitored visitor access by maintaining logbook and issuing passes.
- Performed data entry of patient information into computer systems.
Education
High School Diploma -
Ballard High School
Louisville, KY05-2020
Skills
- Recordkeeping and Data Input
- Telephone Etiquette
- Application Assessment
- Public Assistance Programs
- Office Administration
- Clerical Support
- Appointment Scheduling
- Compassionate Client Care
- Complex Problem-Solving
- Respectful and Compassionate
- Strong Ethics
Affiliations
- Regular volunteer at Salvation Army
- Participates in Food Drives/Dare to Care
References
References available upon request.
Timeline
Eligibility Specialist
Maximus
08.2023 - Current
Live-In Caregiver
Home Medical Group
09.2020 - 08.2023
Cashier Team Lead
Kroger
07.2016 - 09.2020
Front Office Assistant
Project One Inc.
07.2014 - 07.2016
High School Diploma -
Ballard High School