Crystal Young
Evansville,IN
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
4
4
years of professional experience
Work History
Eligibility Specialist
Maximus
Evansville, IN
01.2023 - 07.2024
- Processed client applications in accordance with established guidelines.
- Ensured compliance with all applicable laws and regulations governing benefit programs.
- Provided guidance on how to apply for benefits and answered questions related to the process.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Receptionist
Virtual Consult
Evansville, IN
08.2022 - 01.2023
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled appointments for clients according to their availability.
- Greeted visitors and checked them in for appointments or meetings.
Patient Registrar Supervisor
Ascension Health System
Evansville, IN
11.2020 - 08.2022
- Provided excellent customer service while assisting patients with questions regarding registration procedures.
- Greeted patients upon arrival at facility, collected required documents, and verified demographic information against existing records.
- Trained new employees on proper use of registration systems and processes.
- Verified insurance coverage and completed pre-registration process for new patients prior to their arrival.
- Answered phones promptly and courteously while addressing patient inquiries related to registration matters.
Education
High School Diploma -
East Saint Louis Senior High school
East Saint Louis, IL05-2005
Some College (No Degree) - Business Administration
Strayer University Online School
Washington, DCSkills
- Applicant support and service
- Application assessment
- Program understanding and advisement
- Documentation and paperwork
- Telephone Etiquette
- Recordkeeping and data input
- Customer Service
- Clerical Support
- Call Routing
- Front Office Management
- Office Administration
- Training and mentoring
- Data Entry
- Call Center Operations
References
References available upon request.
Timeline
Eligibility Specialist
Maximus
01.2023 - 07.2024
Receptionist
Virtual Consult
08.2022 - 01.2023
Patient Registrar Supervisor
Ascension Health System
11.2020 - 08.2022
High School Diploma -
East Saint Louis Senior High school
Some College (No Degree) - Business Administration
Strayer University Online School
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