ANGELA MATTHEWS

I was very fortunate to have the opportunity to stay home with my child until she was of school age, and I decided to take a break from the workforce to take that opportunity.

• Configured hardware devices and software settings to optimize network performance
• Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations
• Conducted workflow analysis, space design or cost comparison analysis
• Imaged OS and software deployments throughout system and addressed implementation concerns
• Received and prioritized support requests to maximize resource utilization
• Created and updated technical documentation for network installations and changes to existing installations
• Maintained positive working relationship with fellow staff and management
• Trained team members and users in newly implemented and emerging technology to enhance business productivity
• Conferred with staff, users and management to establish requirements for new systems or modifications
• Entered commands and observed system functioning to verify correct operations and detect errors
• Performed variety of clerical and administrative duties pertaining to on-site support
• Understood and followed oral and written directions
• Displayed strong telephone etiquette, effectively handling difficult calls
• Approached customers and engaged in conversation through use of effective interpersonal and people skills
• Planned and completed group projects, working smoothly with others.

• Administered and maintained data to facilitate tracking and trending analysis
• Used best practice models to analyze large amounts of data and share insights
• Summarized financial information to clearly relay concepts and drive understanding of non-financial leaders
• Prioritized and expedited assigned work to meet changing business circumstances
• Worked cross-functionally with internal departments to align and validate data inputs
• Supported projects and analyses to drive consistency and accuracy within financial models
• Verified documented and requested disbursements to facilitate payments
• Conducted audits and reported findings to facilitate research and resolution
• Assisted staff and users with computer malfunctions and program problems
• Troubleshot program and system malfunctions to restore normal functioning
• Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams
• Trained staff and users to work with computer systems and programs
• Explored new technologies and tools for productivity, security and quality assurance purposes
• Expanded or modified system to serve new purposes or improve workflow
• Developed and managed project plans while providing status updates to management
• Tested, maintained and monitored computer programs and systems
• Developed, documented and revised system design procedures and quality standards
• Maintained quality-focused performance benchmarks and schedules when directing project teams.