Angela Mc Avoy
Staten Island,NY
Summary
Ambitious self-starter who offers proven experience in restaurant management with a company’s vision, value, and goals, and further leads teams by example and with integrity to deliver service excellence. Top performer who contributes sharp analytical abilities and superior attention-to-detail to attain aggressive objectives. Integral leader who works with upper management to promote the utmost professionalism across diverse projects.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Outback Steakhouse
Staten Island, NY
09.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Waitress
Outback Steakhouse
Staten Island, NY, USA
01.2016 - 01.2021
- Greeting guests and taking food and drink orders
- Staying attentive to the needs of customers in the dining area
- Listen to any complaints that customers have and address them appropriately
- Delivering food and drinks from the kitchen to the guests
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
- Prepare bills and process payments
- Following health code standards with regards to the handling of food
- Performing shift duties such as filling the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris
Restaurant Manager
Perkins
Staten Island, NY, USA
09.2011 - 01.2016
- Coordinating daily restaurant management operations
- Please customers by providing a pleasant dining experience
- Delivering superior food and beverage service and maximizing customer satisfaction
- Responding efficiently and accurately to restaurant customer complaints
- Coordinate daily Front and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Promote the brand in the local community through word-of-mouth and restaurant events
Waitress
Perkins
Staten Island, NY, USA
10.2004 - 09.2011
- Adhere to timing standards for products and services
- Look for ways to consolidate service and increase table turns
- Present menu, answer questions, and make menu recommendations
- Serve customers in an accommodating manner
- Apply positive suggestive sales approach to guide guests
- Pre-bus tables; maintain table cleanliness, bus tables, remove dirty plates
Education
Associate Degree - Liberal Arts
Kingsborough Community College
Skills
- Excellent communication skills
- Point of Sales
- Detailed Oriented
- Flexible work hours
- Inventory Management
Education And Professional Development
Associate Degree in Liberal Arts, Kingsborough Community College
Profile Of Qualifications
- Excellent communication skills
- Point of Sales
- Detailed Oriented
- Flexible work hours
- Inventory Management
Timeline
Assistant Manager
Outback Steakhouse
09.2021 - Current
Waitress
Outback Steakhouse
01.2016 - 01.2021
Restaurant Manager
Perkins
09.2011 - 01.2016
Waitress
Perkins
10.2004 - 09.2011
Associate Degree - Liberal Arts
Kingsborough Community College