Angela McCauley
Arnold,MD
Summary
Highly-motivated professional with strong customer service and operational experience. Proven ability to streamline processes, respond to customer needs efficiently, and drive performance through cross-functional collaboration. Consistently adaptable to changing needs and reliable in delivering results. Skilled in communication and conflict resolution.
Overview
3
3
years of professional experience
Work History
District Manager, Major Accounts
ADP- Automated Data Processing
03.2024 - Current
- Spearheaded customer outreach campaigns, resulting in improved engagement
- Promptly responded to client inquiries, providing detailed information on product features, pricing, and resolving service issues
- Collaborated with operational teams to ensure smooth product delivery to clients
Senior Sales Executive
Unwired Solutions Inc. (dba LINQ services, Inc.)
12.2022 - 02.2024
- Managed customer relationships, ensuring satisfaction through the sales cycle and post-sale operations
- Negotiated contracts with C-level executives, resulting in a 40% increase in average deal size
- Engaged in negotiations to tailor services, addressing customer needs and operational feasibility
Sales Executive
Unwired Solutions Inc. (dba LINQ services, Inc.)
10.2021 - 12.2022
- Delivered customer focused solutions, ensuring product alignment, exceeding yearly sales targets by 15% and achieving fastest first sale record for company
- Coordinated with cross-functional teams to maintain high lever service delivery, resulting in a 25% increase in average deal size
- Managed communications to ensure a seamless experience by handling escalations and resolving issues
Account Analyst
Unwired Solutions Inc. (dba LINQ services, Inc.)
06.2021 - 10.2021
- Provided detailed account analyses to enhance service strategies and profit efficiency
- Identified cost-saving opportunities through operational assessments
- Resolved account discrepancies quickly, ensuring accurate billing and data usage reporting
Education
BACHELOR OF ARTS (B.A) - Business
Albion College
05.2021
Buffalo State College
05.2019
Skills
- Customer Service Excellence
- Operational Efficiency
- Process Improvement
- Professional Communication
- Problem Solving
- Training and coaching
Timeline
District Manager, Major Accounts
ADP- Automated Data Processing
03.2024 - Current
Senior Sales Executive
Unwired Solutions Inc. (dba LINQ services, Inc.)
12.2022 - 02.2024
Sales Executive
Unwired Solutions Inc. (dba LINQ services, Inc.)
10.2021 - 12.2022
Account Analyst
Unwired Solutions Inc. (dba LINQ services, Inc.)
06.2021 - 10.2021
Buffalo State College
BACHELOR OF ARTS (B.A) - Business
Albion College
Similar Profiles
Andrew VazquezAndrew Vazquez
Sr. EQUIPMENT SPECIALIST at Adp- Automated Data ProcessingSr. EQUIPMENT SPECIALIST at Adp- Automated Data Processing
Momcilo FemicMomcilo Femic
Program Manager | Sales & Implementation Liaison at Adp- Automated Data ProcessingProgram Manager | Sales & Implementation Liaison at Adp- Automated Data Processing
Denise SimsDenise Sims
Account Manager, Payroll at Adp- Automated Data ProcessingAccount Manager, Payroll at Adp- Automated Data Processing