Angela McDougald
Sanford,NC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Family Dollar
11.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Support Team Manager
JCPenney
09.2002 - 01.2018
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
Front Line Leader
Kmart
06.1998 - 03.2002
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
Education
High School Diploma -
Lee County High School
Sanford, NCSkills
- Employee Performance Evaluations
- Operations Management
- Task Delegation
- Business Administration
- Customer Relationship Management (CRM)
- Business Development
Timeline
Assistant Manager
Family Dollar
11.2018 - Current
Support Team Manager
JCPenney
09.2002 - 01.2018
Front Line Leader
Kmart
06.1998 - 03.2002
High School Diploma -
Lee County High School