Angela McKendree
Hastings,PA
Summary
Versatile and dynamic, with a proven track record at Moose Lodge #488, I excel in customer service and team leadership. My background spans from enhancing safety as a Correction Officer to driving organizational growth as an Insurance Agent. Skilled in conflict resolution and staff training, I consistently foster environments of excellence and growth.
Overview
2023
2023
years of professional experience
Work History
Bar Manager
Moose Lodge #488
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
Independent Caregiver
Self Employed Contractor
03.2015 - 02.2023
- Enhanced client well-being by providing compassionate care and addressing individual needs.
- Safeguarded client privacy by adhering to confidentiality regulations and maintaining professional boundaries at all times.
- Educated clients on self-care techniques such as range-of-motion exercises or relaxation methods.
- Promoted safety within the home setting by identifying potential hazards and implementing appropriate solutions.
- Maintained detailed records of client progress and reported changes in condition to medical teams promptly.
- Implemented therapeutic interventions as directed by healthcare providers, improving overall health outcomes.
- Assisted clients with daily living activities, fostering independence and personal growth.
- Facilitated open lines of communication between family members, healthcare providers, and other caregivers involved in the client''s care network.
- Provided safe transportation services, enabling clients to attend appointments and social events.
- Prepared nutritious meals according to dietary guidelines, supporting overall wellness efforts for clients.
Insurance Agent
Ketrow Insurance
09.2015 - 06.2017
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Correction Officer
Cresson Secure Treatment Unit
02.2010 - 03.2015
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Inventory management
- Conflict resolution
- Customer relationship building
- Outgoing personality
- Legal compliance
- Time management
- Organizational growth
- Decision-making
- Cash handling
- Marketing and sales experience
Timeline
Insurance Agent
Ketrow Insurance
09.2015 - 06.2017
Independent Caregiver
Self Employed Contractor
03.2015 - 02.2023
Correction Officer
Cresson Secure Treatment Unit
02.2010 - 03.2015
Bar Manager
Moose Lodge #488
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