Angela Yong
Lincoln,NE
Summary
Dynamic leader with proven success in staff management and customer service. Excelled in team motivation and workload management, enhancing customer engagement and driving sales. Skilled in conflict resolution, achieving operational excellence.
Overview
17
17
years of professional experience
Work History
Assistant Manager
J Crew Factory
10.2023 - Current
- Supervised a team, delegating tasks to ensure successful rollout execution.
- Led a team on the sales floor, enhancing customer engagement and driving sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted thorough audits of timesheets to ensure adherence to company policies.
- Drafted end-of-day emails summarizing daily productivity.
- Executed monthly store mapping to accommodate new product rollouts.
Assistant Manager
Bath & Body Works
09.2022 - Current
- Managed store opening and closing procedures to ensure operational readiness and security.
- Conducted regular checks to verify the accuracy of cash register balances.
- Provided associates with precise shift directions and set specific objectives to achieve.
- Supervised shipment processing, ensuring compliance with company standards.
- Evaluated workforce needs and strategically modified shift schedules to ensure operational efficiency.
- Handled customer complaints and concerns efficiently, maintaining high service standards.
- Fostered a positive work environment and set a strong example for team members.
Interventionist
Lincoln Public Schools - Wyson Elementary
09.2022 - 07.2024
- Gathered, organized, and analyzed data on student needs and progress.
- Developed strong relationships with students, fostering trust and promoting a positive learning environment.
- Collaborated with teachers to assess needs, set objectives, and discuss strategies.
- Conducted small group instruction focusing on specific skill areas, allowing for targeted remediation efforts within the classroom setting.
- Created and implemented tailored lesson plans to meet the unique needs of individual students and small groups.
- Modified instructional strategies to help students successfully acquire specific skills.
Paraprofessional
Omaha Public Schools - Standing Bear Elementary
08.2008 - 05.2016
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Provided targeted support to students through one-on-one and small group sessions, addressing specific learning difficulties.
- Provided academic assistance to students of varying abilities in all subjects.
- Implemented skill-targeted games and brain breaks to support student development.
Sales Associate
Payless Shoe Source
03.2008 - 02.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled closing paperwork, ensuring all procedures were followed accurately.
Skills
- Team leadership
- Time management
- Staff management
- Workload management
- Conflict resolution
- Customer service
- Money handling
- Decision-making
- Problem-solving
- Team motivation
- Staff supervision
- Task delegation
Timeline
Assistant Manager
J Crew Factory
10.2023 - Current
Assistant Manager
Bath & Body Works
09.2022 - Current
Interventionist
Lincoln Public Schools - Wyson Elementary
09.2022 - 07.2024
Paraprofessional
Omaha Public Schools - Standing Bear Elementary
08.2008 - 05.2016
Sales Associate
Payless Shoe Source
03.2008 - 02.2011