Oversaw daily operations to ensure efficient car wash processes and exceptional customer service.
Trained and mentored new associates on operational procedures and safety protocols.
Implemented streamlined workflows that improved service speed and reduced wait times for customers.
Managed inventory levels of cleaning supplies, ensuring availability while minimizing waste.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Manager
SuperStar Car Wash
02.2024 - 12.2024
Shift leader responsible for daily operations of car wash business, staff management, customer satisfaction, and general maintenance.
Behavioral Health Technician
DCS
03.2021 - 12.2023
Provided care for patients, monitored and observed patient’s behavioral patterns, and helped implement treatment plans. Collected and recorded data by making detailed reports on patient’s progress. Transported patients to and from appointments as necessary.
Truck loader
UPS
11.2020 - 01.2021
Scanning and labeling packages to determine correct grouping. Moved packages into delivery area and loaded them onto conveyor belts, trucks, and pallets.
Feed Associate
Red Earth Feed & Tack
2017 - 2020
Trained new associates on safety protocols and operational procedures.
Implemented workflow improvements, enhancing efficiency in performance management.
Conducted regular equipment maintenance checks to minimize downtime.
Sales Agent
Scottsdale EVC
06.2015 - 2017
Cultivated strong client relationships to enhance customer loyalty and satisfaction.
Developed tailored sales strategies to meet diverse client needs effectively.
Managed comprehensive product knowledge training for new sales team members.
Analyzed market trends to identify opportunities for growth and expansion.
Mentored junior agents, fostering skill development and performance improvement.
Enhanced product knowledge through continuous training and professional development opportunities.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.