Angela Merle
Twentynine Palms,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Night Auditor/Front Desk Agent
Holiday Inn Express Hotel Suites
07.2011 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Trained new staff members in customer service techniques and hotel operations.
- Kept accounts in balance and ran daily reports to verify totals.
Education
No Degree - Dental Assisting
Twentynine Palms High School
Twentynine Palms, CA06.2015
No Degree - General Office Services
Trade School
Fresno, CA02.2009
High School Diploma -
Twentynine Palms H
Twentynine Palms, CA06.1997
Skills
- Serve Guests
- Creative Solutions
- Telephone Reservations
- Room Assignments
- Listening Skills
- Office Supplies and Inventory
- Check in and Checkout Procedures
- Safety and Security Procedures
- Hospitality Service
- Clerical Support
Timeline
Night Auditor/Front Desk Agent
Holiday Inn Express Hotel Suites
07.2011 - Current
No Degree - Dental Assisting
Twentynine Palms High School
No Degree - General Office Services
Trade School
High School Diploma -
Twentynine Palms H