ANGELA MILLER
TRAVERSE CITY,MI
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Customer Experience Supervisor known for outstanding productivity and efficiency in task completion. Specialize in strategic customer service management, team leadership, and effective communication. Excel in problem-solving, adaptability, and empathy, ensuring optimal customer satisfaction and team performance.
Overview
21
21
years of professional experience
Work History
Customer Experience Supervisor
Best Buy
Traverse City, MI
10.2020 - Current
- Collaborated with other departments to ensure a seamless customer experience.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
- Provided training and coaching to team members on customer service best practices.
- Tracked team performance metrics to assess quality of service utilizing the power BI application.
- Implementing solutions to increase productivity.
- have directly impacted the company by increasing the proformance of the store, including top of the micro market membership proformance and basket improvements
Supervisor /Coordinator
Delta Global Services
Traverse City, MI
01.2004 - 09.2020
- Facilitated bookings and other connecting flights whenever necessary
- Assisted customers on queries regarding rates and flight information
- Accommodated passengers with reservations, assist with baggage, verify flights
- Handled incoming customer and client calls, as well as outgoing and incoming email transactions
- Handle all employee relations from hiring and corrective actions to scheduling
Domestic Travel Advisor
AAA
Traverse City, MI
05.2013 - 10.2013
- Thorough knowledge of the corporate travel process from the initial phases to the end
- Effective client services insight aimed at providing suitable travel solutions
- Solid background in analyzing clients' budgetary strength and providing corresponding solutions
- Superior technical and interpersonal skills targeted at providing excellence in service and ensuring client retention
Education
Associate of Arts -
Northwestern Michigan College
Traverse City, MI06-2005
Skills
- Inspire employees to deliver great customer experiences
- Provide positive experiences, skill development and performance management
- Leading a team to drive growth or improve results
- Solution Selling
References
References available upon request.
Timeline
Customer Experience Supervisor
Best Buy
10.2020 - Current
Domestic Travel Advisor
AAA
05.2013 - 10.2013
Supervisor /Coordinator
Delta Global Services
01.2004 - 09.2020
Associate of Arts -
Northwestern Michigan College