Taylor Crisp
Mesa,AZ
Summary
With over a decade in customer service and significant supervisory experience, I excel in streamlining processes and enhancing customer satisfaction. My strong organizational and communication skills complement my ability to ensure project success.
Overview
12
12
years of professional experience
Work History
Customer Experience Supervisor
Layla Sleep
05.2020 - Current
- Streamlined processes to reduce wait times for customers, enhancing their overall experience.
- Delegated tasks to existing support team members.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Improved customer satisfaction by efficiently addressing and resolving customer concerns and complaints.
- Reduced response time to customer inquiries by implementing an efficient ticketing system that prioritized urgent requests for assistance.
Project Coordinator
Wells Fargo
06.2014 - 04.2020
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Sales Associate
Kirklands Home Goods
Mesa, AZ
11.2015 - 01.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor.
Pharmacy Technician
Target
Mesa, AZ
07.2012 - 11.2015
- Counted and labeled prescriptions with correct item and quantity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Education
Red Mountain High School
Mesa, AZ05.2012
Skills
- 10 years in customer service
- 4 years supervisor experience
- Great organizational abilities and time management
- Strong communication with customers and in team building
- Highly proficient in all Microsoft platforms and prioritizing tasks
Timeline
Customer Experience Supervisor
Layla Sleep
05.2020 - Current
Sales Associate
Kirklands Home Goods
11.2015 - 01.2017
Project Coordinator
Wells Fargo
06.2014 - 04.2020
Pharmacy Technician
Target
07.2012 - 11.2015
Red Mountain High School