ANGELA MCKENZIE
AURORA,UNITED STATES
Summary
My objectives are to obtain a challenging position in a progressive organization and make meaningful contributions. I aim to acquire experience and knowledge to become the best in my field, working diligently, honestly, and dynamically to develop the organization.
Overview
26
26
years of professional experience
Work History
HSKP Manager
MARRIOTT, Gaylord National Resort and Convention Center
01.2019 - 10.2025
- Led cross-functional teams to enhance guest satisfaction and operational efficiency.
- Developed and implemented strategic initiatives to drive revenue growth in hospitality services.
- Streamlined event planning processes, resulting in improved coordination for large-scale conventions.
- Mentored staff on best practices for customer service excellence and team collaboration.
Area Manager
Regal Hospitality Solutions
04.2015 - 07.2017
- Help recruit staff members
- Interview housekeeping staff
- Dispatch staff to different locations
- Register new hires
- Conduct training exercises
- Meet with property managers
- Submit time cards
- Uphold standards and discipline
Floor Supervisor
Hiltons River Side New Orleans
11.2013 - 04.2015
- Check guest rooms
- Prepare for guest arrivals
- Maintain standards
- Be hospitable to guests and team members
- Pay attention to details
- Perform cleaning tasks when needed
Housekeeper/Public Area
Hiltons River Side New Orleans
06.2013 - 11.2013
- Clean guest rooms
- Make beds
- Empty trash cans
- Replace towels, washcloths, and amenities
- Clean public areas
- Mop floors
- Dust furniture
- Clean lobby area
- Be a team player
Project Supervisor
Lift up Jamaica
08.2011 - 05.2013
- Prepare daily task sheets
- Ensure staff are equipped with proper work gear
- Oversee task completion
- Sign in and out staff daily
Housekeeper / Laundry Attendant
JW, Marriott Starr Pass Resort & Spa
10.2006 - 06.2011
- Clean guest rooms
- Make beds
- Empty trash
- Replace towels and amenities
- Maintain presentable cart
- Load washers and dryers
- Fold linens
- Stack laundry racks
- Mop floors
- Be a team player
Room Attendant / Inspector
River Edge Resort
05.1999 - 09.2006
- Clean guest rooms
- Empty trash
- Replace towels and amenities
- Inspect rooms for cleanliness and guest satisfaction
Education
High School -
Buff Bay High School
Portland, Jamaica01.1985
All Age School - undefined
Baxter’s Mountain All Age School
St. Mary, Jamaica01.1980
Skills
- Recruiting
- Interviewing
- Training
- Team Player
- Attention to Detail
- Cleaning
- Hospitality
- Customer Service
- Problem Solving
- Leadership
- Conflict Resolution
- Time Management
EXTRACURRICULAR ACTIVITIES
Member of the City of Refuge Church of God in Christ, Denver Colorado (February 2017 - Present) President - Fort George Basic School Member of the disaster management committee Annotto Bay (2001 - 2009) Woman movement (P.R.O) Annotto Bay (2003 - 2005) Community liaison person for P.N.P Annotto Bay (1999 - 2007) Member of the culinary & Art center Annotto Bay (2001 - 2008) P.T.A. President Annotto Bay High School (2000 – 2006) Shelter Manager (1999 – 2005)
ADDITIONAL INFORMATION
Community Involvement
Timeline
HSKP Manager
MARRIOTT, Gaylord National Resort and Convention Center
01.2019 - 10.2025
Area Manager
Regal Hospitality Solutions
04.2015 - 07.2017
Floor Supervisor
Hiltons River Side New Orleans
11.2013 - 04.2015
Housekeeper/Public Area
Hiltons River Side New Orleans
06.2013 - 11.2013
Project Supervisor
Lift up Jamaica
08.2011 - 05.2013
Housekeeper / Laundry Attendant
JW, Marriott Starr Pass Resort & Spa
10.2006 - 06.2011
Room Attendant / Inspector
River Edge Resort
05.1999 - 09.2006
All Age School - undefined
Baxter’s Mountain All Age School
High School -
Buff Bay High School