Angela Morillo
New York,NY
Summary
Results-driven Office Manager with a proven track record in streamlining operations and enhancing productivity. Expertise in customer service, organizational skills, and effective communication ensures a seamless work environment.
Overview
22
22
years of professional experience
Work History
Office Manager
Stevejayz Automotive Inc.
Bronx NY
10.2017 - Current
- Streamlined office operations, enhancing overall efficiency and productivity.
- Managed scheduling and coordination of appointments for service technicians and clients.
- Oversaw inventory management, ensuring availability of essential automotive parts and supplies.
- Developed training materials for new hires, improving onboarding process and team integration.
Receptionist
Bainbridge Optical
Bronx NY
02.2016 - 06.2017
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Maintained organized patient records using electronic health record systems.
- Assisted with billing processes, verifying insurance information and processing payments.
- Coordinated communication between patients and optical specialists, enhancing service delivery.
Head Cashier
Key Food Supermarket
Bronx NY
10.2004 - 02.2015
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on procedures and customer service standards.
- Implemented improvements in checkout processes, enhancing customer satisfaction.
- Managed cash register systems, verifying balances and reconciling discrepancies.
- Coordinated scheduling for cashier staff to optimize coverage during peak hours.
- Developed training materials to streamline onboarding for new employees.
- Resolved customer inquiries and complaints effectively, maintaining positive relationships.
Education
Associate Degree in Nursing -
Hostos Community College
Bronx, NY05-2021
High School Diploma -
Evander Childs High School
Bronx NY 06-2001
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Languages
Spanish
Full Professional
Timeline
Office Manager
Stevejayz Automotive Inc.
10.2017 - Current
Receptionist
Bainbridge Optical
02.2016 - 06.2017
Head Cashier
Key Food Supermarket
10.2004 - 02.2015
Associate Degree in Nursing -
Hostos Community College
High School Diploma -
Evander Childs High School