Angela Nance
Highland Home
Summary
Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
28
28
years of professional experience
Work History
Store Manager
Family Dollar
Highland Home
11.2021 - Current
- Maintained accurate records of employee performance reviews.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed strategies to maximize sales and profitability.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Formed and sustained strategic relationships with clients.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored employee performance and identified performance gaps for corrective action.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Warehouse Supervisor
Advanced Auto Parts
Montgomery
03.2005 - 11.2021
- Updated customers and interdepartmental employees on critical shipments upon request.
- Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Enforced company policies related to employee conduct in the workplace.
- Presented and explained work orders to team.
- Supervised loading and unloading of materials from incoming trucks.
- Informed upper management or department heads of items loaded or problems encountered.
- Compiled, sorted and filed records of product orders, business transactions, and other activities.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Monitored processing equipment and machinery for proper start-up, operation and shut down.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Coordinated with other departments to ensure smooth flow of materials.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
Cashier
Cash Bargains
Montgomery
09.1997 - 06.2005
- Processed returned merchandise by strictly following store return and exchange procedures.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
Education
Associate of Arts - Medical Billing
University of Phoenix
Tempe, AZ08-2018
High School Diploma -
Highland Home High School
Highland Home, AL05-1994
Skills
- Inventory management
- Sales strategy
- Employee training
- Performance evaluation
- Customer service
- Team leadership
- Scheduling optimization
- Relationship building
- Loss prevention
- Conflict resolution
- Visual merchandising
- Task delegation
- Time management
- Strategic planning
- Employee supervision and motivation
Timeline
Store Manager
Family Dollar
11.2021 - Current
Warehouse Supervisor
Advanced Auto Parts
03.2005 - 11.2021
Cashier
Cash Bargains
09.1997 - 06.2005
Associate of Arts - Medical Billing
University of Phoenix
High School Diploma -
Highland Home High School