Angela Neill
Wilmington,DE
Summary
Experienced with assisting clients in navigating insurance policies and claims. Utilizes communication and problem-solving skills to resolve customer issues efficiently. Track record of enhancing customer satisfaction through thorough policy understanding and effective support.
Overview
27
27
years of professional experience
Work History
Insurance Customer Service Representative
State Farm
10.2023 - Current
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Researched complex issues using online Knowledge Hub
Cafeteria Worker
Red Clay Consolidated School District
08.2018 - 01.2023
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
Receptionist
Hounsell Dental
09.2015 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
AIGM/21st Century Insurance
05.1998 - 07.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Mount Pleasant High School
Wilmington, DE01-1993
Skills
- Organization
- Customer service
- Active listening
- Teamwork and collaboration
- Efficiency
Timeline
Insurance Customer Service Representative
State Farm
10.2023 - Current
Cafeteria Worker
Red Clay Consolidated School District
08.2018 - 01.2023
Receptionist
Hounsell Dental
09.2015 - 05.2018
Customer Service Representative
AIGM/21st Century Insurance
05.1998 - 07.2015
High School Diploma -
Mount Pleasant High School
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