Angela Newton
Burnsville,MN
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, and ensuring smooth operations. Known for reliability and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Haas Collision and Glass
08.2021 - 03.2025
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed expense reports for the business, ensuring accurate documentation of spending for budgeting purposes.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Customer Service Representative
Blue Cross Blue Shield of Minnesota
11.2018 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Manager
Tri-State Bobcat
09.2014 - 11.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
High School Diploma -
Burnsville Sr High School
Burnsville, MN06-2000
Skills
- Customer Engagement
- Efficient Data Entry
- Proficient in Computer Applications
- Office Management
Timeline
Administrative Assistant
Haas Collision and Glass
08.2021 - 03.2025
Customer Service Representative
Blue Cross Blue Shield of Minnesota
11.2018 - 08.2021
Sales Manager
Tri-State Bobcat
09.2014 - 11.2018
High School Diploma -
Burnsville Sr High School
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