Providing other and making them happy
Angela Nguyen
Thai
Portland,ME
Summary
An outgoing sophomore at University of New Hampshire and works at Texas Roadhouse being an energetic Hostess with the ability to assist customers and helping other staff along with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when greeting and directing customers to tables, experienced managing seating, giving directions and constantly finding new ways to exceed customers' expectations with personalized service. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Host
Texas Roadhouse
Portland, United States
12.2022 - 01.2023
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customer questions, and informed of accurate wait times.
- Assigned customers to tables suitable for needs and restaurant section rotation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Outdoor Staff Member
The Woodlands Country Club
Falmouth, ME
05.2022 - 08.2022
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Assisted in preparing recreational materials and supplies for each activity.
- Developed and monitored budgets for recreational activities.
- Monitored participation in recreational activities to provide assistance to participants.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Kept athletic and games equipment and facilities organized and maintained.
Education
Bachelor - Communications
University of New Hampshire
Durham, NH 08.2021 - 05.2025
Skills
Performance improvement
Interactive communication skills
Guest seating arrangements
Hospitality service expertise
Impression management
Equipment Maintenance
Facilities management
Teambuilding
Flexible and Adaptable
Active Listening
Attention to Detail
Multitasking Abilities
Service standard compliance
Administrative support
Strategic planning
Creative merchandising
Interpersonal Communication
Self-Motivated
Organization and Time Management
Organizational abilities
Social media platforms
Interests
Going on runs and being productive
Timeline
Host
Texas Roadhouse
12.2022 - 01.2023
Outdoor Staff Member
The Woodlands Country Club
05.2022 - 08.2022
Bachelor - Communications
University of New Hampshire
08.2021 - 05.2025